r/unitedairlines

I booked a basic economy and then selected a specific aisle seat. I printed out my boarding ticket with the correct seat. When I boarded the plane another passenger was already sitting on my seat. I showed them my printed boarding pass and they showed me their boarding pass on their mobile and we both have the same seat. I looked at my digital boarding pass and my seat has been changed to another seat even though i specifically paid for it.

The FA and agent was unhelpful but the agent mentioned they would refund me and compensate me for the inconvenience. I have not received anything from United except for a refund.. Has this happened to you? What would you do?

I’ve flown a lot with United and have been GS for 10 years. I have changed roles and am flying much less this year. Unfortunately I’m half the miles needed for lifetime GS (4M I believe). My question is this - will I be given lifetime 1K with 10 years of GS and ~2M miles?

“Please ensure your suite doors are open for take off and landing…”

Except I’m sitting on an A321neo lmao.

I’m not gonna lie, I had an insane week at work and this COMPLETELY threw me off. I thought I was on the wrong plane for a second 🫠

Happy almost weekend everyone!

I’ve seen a few reels of some dude claiming he’s a GS waving strangers into the club with him (some denied access/some randos out of the hall). Do people actually do this? I have the club card and I fear it’d be so awkward to offer.

We were supposed to be flying today but due to air traffic control delays, my daughter and I were rebooked for tomorrow and our seats are now separated. The agent said "Please don't worry, I have documented this information and sent it to the airport. You will just need to mention this to the gate agent, and the cabin crew will assign you seats together without any charges." Is this complete BS? Should I just eat the $200 to get us to Economy Plus so we can sit together? Or hope that it will all work out? I was a bit surprised that the agent said the cabin crew would be assigning us seats...that doesn't quite seem right.

I'm thinking of getting the United Club card, but the most important question I have related to lounge access is: would I be able to get into that partner lounge at GRU, Banco Safra, with my United Club membership? Or would I need to have an actual business class flight or Star Alliance Gold status?

In general, I would like to learn more about if there are cases where United Club membership is not enough to get into certain partner lounges. I looked up some other threads on this topic, but the answers I got so far only confirmed that you can get into that lounge if you are UA Gold Status. Thanks!

I'm new to United (former Southwest flyer).

I booked a r/t flight from SJC to DEN in July. According to Google Flight tracker, the airfare has decreased since my original economy seat booking (I did not book basic economy). When I click on the Google link to redirect me to the United website, it shows the Google airfare rate. However, when I go to my Upcoming Flights on United, and click change flights (and look up the exact same flights), it shows no economy seats available. The seating chart shows plenty of seats available. Is there a "trick" to rebooking exisiting flights at a lower fare (to have any refund applied to future flight credits)?

Thanks in advance...

There are people who live in/near airports that are hubs of other airlines like DFW and CLT with AA, DTW and MSP with DL, etc. but would still fly United and would rather have a transfer rather than a direct flight (UA ATL->EWR->AMS instead of DL nonstop). Though there are folks who say that United hubs like IAH and EWR are on par with airports like Singapore and Dubai so that could be a reason maybe.. What makes someone pick UA over an airline that has a huge presence at their local airport?

Aren’t the 4 major US carriers just the same but with different metal colors?

I was recently on a United flight and grabbed the flight attendant credit card offer for explorer which includes 5k extra miles when you use their code. 85k total with the added authorized user.

But the standard deal (non-FA offer) now includes the Silver status for the year (80k points total). I have about 12 more trips this year so I’d like to have that.

Do y’all think the bonus miles or silver status is better? I also get more miles when I book under silver status, so maybe it will pay me back anyways…

Would love your thoughts! Or if you know a hack to get both. 😁

I’m baffled by a change to my All Access Club membership. I qualified in late 2025 by meeting the $50K spend on my UA Club Card. I flew domestic a week ago with no issue bringing in two adult guests to the UA Club. Flew the return flight yesterday and my account on the UA app no longer shows the All Access lounge access.

The app showed “Yes” for Star Alliance lounge access and “two guests” a few weeks ago when I last checked. Now it says “No” for Star Alliance lounge access and “one guest.”

I spoke to a UA rep and she said that the membership was only good through the end of the year that I qualified, and that it was a fluke that I got 2 guests in on the outbound leg. Am I misunderstanding the terms and conditions? I thought if you qualify you maintain it through the next year. Advice?

(From the UA website “United Clubs All Access membership will be valid for the remainder of the calendar year in which it became effective and the following calendar year. The primary Cardmember must maintain Premier Gold status or meet annual spend requirements yearly to maintain United Club All Access membership.”)

I put in for upgrades with PlusPoints on two ANA flights this month booked through United. The system couldn’t find the reservation when I put in for the upgrades, so I had to call United and eventually they were able to change my flight number to the ANA flight and put the upgrade through.

However two things happened that didn’t happen the last few times I did this. First, I’m waitlisted. Previously these upgrades cleared immediately and my colleagues say the same. Second, the PlusPoints were removed from my account immediately. Previously the points didn’t come out until after the flight.

Is something wrong here or is this normal?

I clicked the Full Refundable option and the PlusPoints upgrade option in my initial advanced search and I am getting the results below. They don't say "Refundable" in the column headers, so I believe I did NOT actually get a refundable fare, is that correct? I want to buy a refundable economy seat that only requires 40 pp to upgrade to Polaris. When I ONLY select the refundable option, I get a higher economy fare $1,310 that shows it is Fully refundable, but when I go to upgrade that seat after booking it is 80 pp. How can I identify and book the higher refundable fare that is upgradeable with 40 pp? I believe it will be higher than $1,310 and that is ok. I have expert mode on so I can see the fare classes if that helps; I'm not sure if it is a specific fare class I am looking for that is fully refundable and requires the lower PP to upgrade? Much TIA!

Full Refundable and PlusPoints upgrade selected

only Fully Refundable selected

dang! i just realized i'd be on that "elevated" inaugural flight!!!

waitlisted though