r/EcommerceIndia

Hey everyone, I’m new to the community and looking for some advice from experienced e-commerce sellers.

I’m about to register for GST, but I'm stuck in a dilemma: Should I register using my home address, or opt for a virtual office?

My biggest concern is privacy.

I absolutely do not want my residential address displayed on official websites, marketplaces, or customer invoices.

I retail a medium size bag at 3299, the bag box is 33x20x15 cms in diameter with not an even 1 cm higher than required and delhivery is charging me 300 for local deliveries. Isn't it too high? I understand that they charge on volume metric weight but 150 per kg for a carton is exorbident especially when Im doing 100 orders a month

Small D2C brand here. Selling on our own Shopify site plus Amazon, Flipkart, Meesho, and now starting on Myntra. Every channel wants something different and I’m spending half my week on listings instead of actually growing the business.
Meesho wants 1500×1500 white-background images that don’t work for Amazon. Flipkart keeps suspending listings for missing manufacturer addresses or MRP image mismatches. Myntra has its own category rules I can’t keep up with. Half my SKUs have inconsistent attributes across channels and I can’t tell which ones are live, which are suppressed, which need updates.
Right now my catalog manager is basically living in Excel and re-uploading files when stuff breaks. We’ve looked at Unicommerce and Vinculum but they feel built for bigger brands. Hired a listing agency once, didn’t go great.
How are other small-to-mid D2C brands actually handling this? Is everyone just suffering in Excel, or is there something I’m missing?

Hi so i run an instagram garments shop and i was wondering if anyone can drop any valuable advices as to how to gain more trust within customers? What i have noticed is that, whenever people in reddit hear that it is an insta page, they back off and label it as a scam, so how would you propose building trust?

I am a handbag manufacturer who has recently launched my D2C business. It is going really well as I make unique bags which look premium. I am looking for an agent/business owner to sell my inventory outside India. Even small quantities work for me. Please connect with me if you are looking for drop shipping from India

Hey r/EcommerceIndia,

I run a D2C chiffon saree brand, and I'm reaching my breaking point with Shipway's weight discrepancy billing. Posting here to see if other sellers are experiencing the same thing.

Here's what my Weight Reconciliation dashboard shows for just the last 15 days (May 2 - May 17, 2026):

- Total shipments: 213

- All Disputed: 124

- Courier ruled in favour: 83 cases

- Seller ruled in favour: only 6 cases

Total financial damage in 15 days: Rs 1,932+

Annualized: Rs 47,000+ per year just from fake weight charges

The worst part? Shipway has a 7-day auto-acceptance window. If you don't raise a dispute within 7 days, the charge is automatically deducted. 27 of my cases were auto-deducted this way because:

1. There's no proper alert system when discrepancies are uploaded

2. The dispute process itself is broken - no disputes are even being logged

3. Small sellers don't have teams to audit every single shipment

---What I'm demanding from Shipway:

1. Refund all wrongly auto-accepted discrepancies

2. Extend the 7-day dispute window to at least 30 days

3. Share the courier's actual weighment slip/records with sellers

4. Implement a neutral 3rd party weight audit mechanism

--- Is anyone else on Shipway seeing this pattern? Especially on Bluedart 0.5kg slab shipments? Would love to know if this is widespread before escalating further.

Already posted about this on LinkedIn tagging Shipway's parent company Unicommerce's CEO. But wanted to get the seller community's input here too.

A lot of conversations online still default to Shopify, but Indian brands often have completely different requirements:

• COD optimization
• WhatsApp integrations
• mobile-first shopping experience
• regional payment options
• faster setup
• lower monthly costs
• handling high traffic during sales/festivals
• easy order management for small teams

There are so many options now WooCommerce, Shopify, Dukaan, Wix, and Zopping.
Curious what Indian store owners here actually prioritize when selecting a platform.
What’s the biggest deciding factor for you?

** AI Edited **

Hey everyone,

I manage the online business for a premium fabric conditioner brand that recently went live on Amazon India. We’ve spent a lot of time working on the fragrance profile, fabric feel, and overall positioning because we wanted it to feel more like a premium lifestyle product rather than a regular laundry add-on.

Since this community has a lot of experienced e-commerce sellers and people who genuinely understand product quality, packaging, customer expectations, and retention, I’d genuinely appreciate it if you could try the product and give your honest feedback.

Here's the Amazon link -
https://www.amazon.in/dp/B0GV4YGHVR
https://www.amazon.in/dp/B0GYLGQ88W
https://www.amazon.in/dp/B0GYLFJPVD

Please DM or comment if you want to know more about the brand.

12 inch X 7 inch X 3.5 inch

This packaging is designed keeping courier volumetric weight rules in mind, assuming your product’s actual weight is under 1 kg.

In logistics, courier charges are calculated based on whichever is higher:
• Actual Weight
• Volumetric Weight (box dimensions)

Many businesses unknowingly pay higher shipping charges because they use oversized packaging. Even if the product weighs less than 1 kg, a larger box can push the shipment into the 2 kg pricing category.

This box is specifically designed to stay within the 1 kg volumetric weight limit. In fact, this is the maximum box size possible while still remaining under the 1 kg volumetric slab.

Any box size smaller than this will also fall under the 1 kg volumetric category.

If you need custom-sized packaging optimized for shipping costs, I’d be happy to help.

Regards

Hi, I am from Ranchi, currently based in Bangalore with my husband. I have this deep desire to start an online saree business, with possible expansion later as I build. I’d like to understand the nuances of this business better before starting out. Any tips/ recommendations/ connections on how to start, how to build an authentic weaver base, how do the margins and profits work etc. are few questions on my mind. I’m personally a fan of Banarasi sarees and would love to start the sourcing from Varanasi. Please let me know what the community thinks! I’d love to hear your thoughts!

Started my dropshipping store ~3 weeks ago and did around ₹65k in revenue so far.

Getting decent order volume, so I don’t think product or ads are the issue.

Big problem: RTOs (India, mostly COD orders). It’s killing margins.

I’ve tried:

- Prepaid discounts

- Calling some customers to confirm orders

Still, most people choose COD and a good chunk ends up returning.

For those selling in India:

- How are you actually reducing RTOs?

- What’s worked for pushing prepaid orders?

- Are confirmation calls even worth it at scale?

Would appreciate any real, practical advice.

Me and my cousin want to start selling our Gift items on Amazon India. and I need suggestions/advice on few things -

1. I need to understand regarding shipping and packaging materials. I see a lot of corrugated boxes, and amazon branded brown paper packs. Is there any specific guideline for packaging materials? Where do we procure these items like packets, cello tape, brand labels etc. Please help us if there is a way I can find this out ?

2. For labels- I want to know if I can get a shipping label and invoice printed on a sticker paper and much smaller sizes ? Is there any specific printer or should I buy an inkjet printer for that. please guide me on this.

3. Do we maintain a manual excel file for my sales and invoices initially for GST purposes?We want to keep everything up to date in a sales or invoicing software pref on a cloud. So, I wanted to know if there is any GST friendly software that takes care of this?

Kindly let us know if there's any official help or FAQ document for sellers so that I can go and read ?

I will be really thankful.

Ordered sneakers worth ₹9,000 for my elderly mother from Nykaa, and what arrived was straight-up fraud.

The package looked like a proper shoe box from outside, but inside it was just cheap cloth wrapped to mimic the shape of shoes. No actual product. No open-box delivery option was provided, so I had no way to verify at the time of delivery.

Since then, I’ve been trying to get support from Nykaa, but there’s been no meaningful help or resolution. This is extremely disappointing, especially considering the order value and that it was meant for my mother.

They’re using third-party delivery partners like Ekart, and somewhere in this chain things have clearly gone wrong — but as a customer, I’m stuck without accountability.

Strongly suggest others be cautious while ordering high-value items from Nykaa. This experience has completely broken my trust.

Hey everyone,

I'm building a hydration/electrolyte D2C brand in India and I'mm looking for a skilled Shopify developer/designer to help build the website

Please DM me with your portfolio, Shopify stores you've built and the pricing rates

Thanks!

i run generic Store , it organically got 20k visits per month. I tried almost Every Supplier platforms Dropdash, DropshipIndia.ai, wukusy , Everything made my chance making profits very Worse, didnot fetch, deliver the orders correctly, high rto (not because of customers, poor communication of authority) and also poor Customer support.

3 orders. 15 days. ₹xxxxx blocked. And today, Flipkart's own escalation executive said "if not possible to deliver, we will ask the seller to cancel."

This is not a delay. This is fraud.

**Timeline:**

**Order 1 (Early May):** Repeated "Waiting for Pickup" delays. Flipkart executive Mr. X personally advised me to cancel and reorder, assuring it wouldn't repeat. I complied in good faith.

**Order 2 (9 May):** Executive Ms. Y confirmed NO stock issue on 11 May evening. Next morning — cancelled citing "seller unable to restock." Direct contradiction. ₹xxxxx blocked on credit card EMI. Flipkart issued ₹2,000 gift card — basically admitting fault. Filed NCH Complaint #1.

**Order 3 (13 May):** Placed again on Ms. Y's priority delivery assurance for 14 May.

- 14 May → not shipped

- 14 May evening → extended to 16 May

- 15 May → automated email pushes to 18 May

- Product STILL ACTIVELY LISTED throughout

Filed NCH Complaint #2. Company remark: "We will revert on it" — zero revert received.

**Today (15 May):** Ms. Y calls asking me to wait till Sunday for an "update" — not delivery. When I pushed back, she admitted: "if not possible to deliver, we will ask the seller to cancel."

**The smoking gun:** I called the official India importer directly today. They confirmed they are COMPLETELY OUT OF STOCK for 15-20 more days.

Flipkart's seller was knowingly listing unavailable inventory, taking orders, blocking customer funds, and lying about delivery timelines.

**What I've done:**

- Emails to Flipkart leadership

- 3 NCH complaints filed

- Pre-litigation formal notice sent

- Filing e-Jagruti tonight (routes to CCPA)

- Consumer Court next if unresolved

- Claiming ₹40,000 compensation

**My question, Is this not a clear violation of Consumer Protection Act, 2019? Has anyone successfully fought Flipkart on phantom listings?

Will keep this updated.

#Flipkart #ConsumerRights #Fraud #OnlineShopping

Paid ₹35,000 via UPI to a marketing agency for business services. It has been 45+ days and almost nothing was delivered. After asking for refund, they stopped answering calls/messages.

Payment was made through UPI payment to merchant/business account.

I have:

• payment proofs
• chats/emails
• service promises
• proof of non-response

What is the most effective authority/path for actual refund recovery in India for “service not delivered” cases?

Would appreciate guidance from someone who has successfully recovered money in similar cases.