Service Not Provided by a Fraud Agency, 45 days gone, Where to raise the issue for refund
Paid ₹35,000 via UPI to a marketing agency for business services. It has been 45+ days and almost nothing was delivered. After asking for refund, they stopped answering calls/messages.
Payment was made through UPI payment to merchant/business account.
I have:
* payment proofs
* chats/emails
* service promises
* proof of non-response
What is the most effective authority/path for actual refund recovery in India for “service not delivered” cases?
Would appreciate guidance from someone who has successfully recovered money in similar cases.