r/swiggy

So aaj amazing hi ho gya .

I ordered some items from Instamart . In my items there is ice cream( blackcurrant ) .

The Swiggy store called me and asked that the available black currant is kinda melting , And it's not worth delivering so I told them to send me any other alternative worth that price z so the guy asked yeah tell me which one he was giving me options and told me I don't have to worry about the price it will be settled so amongst other options I chose DARK CHOCOLATE , which was my fav. So I got that expensive ice cream for cheap.

Then I got my order in 6 minutes around but turns out the another item was missing then the delivery partner was worrying that he would have to go back and the delivery time will be extended so I offered to tell him to mark the order delivery and then he can come back and deliver my order . I will trust him .

He went back and came back in half an hour around and I got a bigger size of the item i ordered which was left.

What more a girl could ask for? .

Thanks Swiggy.

Swiggy claims that it is not involved in setting packaging charges but wtf? Pizza Hut claims zero packaging charges. Do I contact Swiggy?

Last weekend I placed an order from the Burger King outlet from the outlet MG road in Bangalore. Firstly the food was delivered over an hour late. What usually is a 20-25 min delivery was now delivered after 1.5 hours of placing the order. And no, it was not so crowded because it was a Saturday afternoon.

Anyway, the food came cold, soggy and the fries were essentially oil with a tad bit of potato.

The bread in the burgers was crumbly, not sure if it was because the bread was bad or the delivery time has an impact. But nope, I was so hungry but eating it felt like self hate.

And the best part of it? I had ordered two meals and one of them, the restaurant had provided SODA water. I kid you not, it was simple soda water. Was it the restaurant who chose to scam us or the delivery agent, no idea. Somehow the soda was more fizzy than the coke :)

But the best part about it? The so called Swiggy resolution!

1. There was no option for a live connect with an agent to resolve this issue then and there.

2. Had to drop a mail so they can conveniently choose to respond 24-48 hours later. And ofcourse they replied 48 hours later.

3. The response? "While the image shared is not clear for us to share constructive feedback to the restaurant so that they can take corrective measures, we'll share generic feedback about your discomfort with the issue."

Generic feedback? Are you kidding me?

Don't these people have the data of the delay in delivery? Don't they have common sense that what should've taken 20 mins, gets delivered an hour later, it's not the same quality?

I have made a conscious decision to close my Swiggy account after this. While it's one thing that I literally took my money and donated it to Swiggy and Burger King, what sucked the most is their nonchalant and basic ass response. BESCOM bots on X do a better job than them and I thought they were the worst (Bangaloreans know this!)

While I understand that they can't blindly trust my review, it's basic decency to call and reach out to the customer after such a serious accusation. Yet, the cowards that they are chose this email route because now they're a greedy corporation and not the hardworking and transparent start-up they once were. Honestly I'm so disappointed. Ruined my Catan evening ugh.

I had a Swiggy dineout experience where Swiggy Increased the Convenience fee after I applied card offer to exactly match the card offer. Be careful of the offers they show vs what they charge.

After checking with customer care, they said they have no idea how much convenience fee gets charged, no way to check it. No way to verify it. No way to tell slabs, no rule to recalculate. No refund policy. So basically nothing.

Initial Convenience fee: ~110rs + GST

Card offer: 400rs off applied

New convenience fee: 400 + GST

I ended up with 0 benefit of card discount.

Restaurant: Waterfront, Radisson Blu, Ranchi

Total bill Amount: 8732

I recently ordered from Swiggy and placed the order for Cash on Delivery. Realised I had ordered wrong immediately as soon as order was placed and wanted to cancel it. Bvgg

Although all this happened right within a minute, Swiggy support refused to cancel the order saying “Since the restaurant has already started preparing your order…”. I wanted to cancel my order and raised multiple support chats to cancel it within 2-3 minutes or placing the order, but got rejected by the chatbot itself without any option to connect to a real agent.

What is one even supposed to do in such a scenario?? Can I not at all cancel my order if I opt for COD???

Just got off a call with Swiggy support and it turned into something I didn’t expect.

The person on the other end sounded completely broken and mentioned delayed salaries and lack of support from their own system. What stood out even more, the increasing use of AI chatbots is slowing things down and frustrating customers, and it’s the human executives who end up absorbing all that heat.

Not sure how much of this sits with Swiggy vs third-party vendors, but if even a fraction is true, there’s something seriously off in how these systems are being run.

We talk a lot about customer experience, but barely about the people who are holding it together on the other side.

More or less the same thing as the title. They could have checked with the restaurant prior and informed the same. I would have ordered from somewhere else.

this is pathetic after a long day at work and you don't get to eat after paying for your food. Swiggy, I gotta cancel my Swiggy one subscription.

Like I'm a bit confused how come a large serving have a lower protein and calorie count. Is this odd or I'm missing something? Also, are these numbers provided by the restaurant or AI generated or some combination of both?

Swiggy has a Mokobara product listed on their platform which you can add to your cart but can’t place an order. Not because of any stock issue, but because they can’t deliver it on a bike. If you can’t deliver it then why do you have it in your inventory and listing? 😂😂

Earlier it was minimum 20 then they reduced it to 15 and now what is this 10ruppess seriously swiggy.

I logged in after long break and now am starting to hate swiggy

So I ordered from subway and got this old fuck….Reported the manner in the app and also the customer support services..Got 44rs coupon for an order…Talked to 3-4 customer desupport for more than 20 -30 mins no good response from their side…No higher official was there to even talk for 20-30 mins…Like wtf is wrong with Swiggy…Never going to order now from this app now..One person in the customer support service even told to review online as nothing can be done from his side..If nothing can happen why are you employed…

I have noticed something and wanted to see if others have experienced this too. A couple of months ago, I received a handwritten note with my food delivery asking me to give a 5 star rating along with a small emotional message. I didn’t think much of it at the time, but recently I ordered food for my girlfriend in a completely different city from a different restaurant, and she received almost the exact same kind of note. At this point, it feels like a trend where restaurants are using these personal notes to encourage better ratings. Has anyone else come across this?

SOUTH EXPRESS, Bangalore- Ordered some Podi rice and rasagulla to received frozen rice that was seasoned with burnt mustard, lentil and chillies. Absolutely no flavor but that of burnt stuff. Couldn’t even take one bite. To top that, the rasagulla was stale. Complained to customer care only to know that refund of 30rs can be given that too in form of a coupon. Ruined my day

I ordered the flatzz smokey bbq pizza and this is what I got, didn't even want to look at it smh... ruined my day

Ordered Amul Masti Dahi. Charged price: ₹42 Printed MRP on product received: ₹35

I contacted support with photos immediately.

What followed:

• ~50 minutes of back-and-forth
• repeated scripted apologies
• no straight answer initially
• finally they admitted in chat it was a catalog error from their side
• offered ₹7 refund

Honestly, ₹7 isn’t the issue.

The issue is:

1. How many customers were charged wrong due to this listing?
2. Will they automatically refund everyone affected?
3. Why does it take nearly an hour to resolve something obvious with proof?

If a packaged item has printed MRP ₹35, how is ₹42 being charged in the app?

Has anyone else faced overcharging / wrong pricing on Instamart, Blinkit, Zepto etc?

I’m considering filing a consumer complaint—not for ₹7, but for pricing transparency and accountability.

Would you escalate this or let it go?