First time horrendous experience with Swiggy: Donated about 800/- bucks to Swiggy and Burger King
Last weekend I placed an order from the Burger King outlet from the outlet MG road in Bangalore. Firstly the food was delivered over an hour late. What usually is a 20-25 min delivery was now delivered after 1.5 hours of placing the order. And no, it was not so crowded because it was a Saturday afternoon.
Anyway, the food came cold, soggy and the fries were essentially oil with a tad bit of potato.
The bread in the burgers was crumbly, not sure if it was because the bread was bad or the delivery time has an impact. But nope, I was so hungry but eating it felt like self hate.
And the best part of it? I had ordered two meals and one of them, the restaurant had provided SODA water. I kid you not, it was simple soda water. Was it the restaurant who chose to scam us or the delivery agent, no idea. Somehow the soda was more fizzy than the coke :)
But the best part about it? The so called Swiggy resolution!
There was no option for a live connect with an agent to resolve this issue then and there.
Had to drop a mail so they can conveniently choose to respond 24-48 hours later. And ofcourse they replied 48 hours later.
The response? "While the image shared is not clear for us to share constructive feedback to the restaurant so that they can take corrective measures, we'll share generic feedback about your discomfort with the issue."
Generic feedback? Are you kidding me?
Don't these people have the data of the delay in delivery? Don't they have common sense that what should've taken 20 mins, gets delivered an hour later, it's not the same quality?
I have made a conscious decision to close my Swiggy account after this. While it's one thing that I literally took my money and donated it to Swiggy and Burger King, what sucked the most is their nonchalant and basic ass response. BESCOM bots on X do a better job than them and I thought they were the worst (Bangaloreans know this!)
While I understand that they can't blindly trust my review, it's basic decency to call and reach out to the customer after such a serious accusation. Yet, the cowards that they are chose this email route because now they're a greedy corporation and not the hardworking and transparent start-up they once were. Honestly I'm so disappointed. Ruined my Catan evening ugh.