u/kislay631

Ordered Amul Masti Dahi. Charged price: ₹42 Printed MRP on product received: ₹35

I contacted support with photos immediately.

What followed:

• ~50 minutes of back-and-forth
• repeated scripted apologies
• no straight answer initially
• finally they admitted in chat it was a catalog error from their side
• offered ₹7 refund

Honestly, ₹7 isn’t the issue.

The issue is:

1. How many customers were charged wrong due to this listing?
2. Will they automatically refund everyone affected?
3. Why does it take nearly an hour to resolve something obvious with proof?

If a packaged item has printed MRP ₹35, how is ₹42 being charged in the app?

Has anyone else faced overcharging / wrong pricing on Instamart, Blinkit, Zepto etc?

I’m considering filing a consumer complaint—not for ₹7, but for pricing transparency and accountability.

Would you escalate this or let it go?