Swiggy charged 100% cancellation fee even though I cancelled within 1 minute
Hi everyone,
I’m a student and I recently faced an issue with Swiggy that honestly feels very unfair, and I wanted to check if others have experienced the same. On April 21 around 4:33 PM, a food order was placed from my account by mistake (a minor in my family used my phone without permission). As soon as I noticed it, I immediately went to cancel it through Swiggy support chat—this was within about 1–2 minutes of placing the order. However, the chat response was slow, and by the time the cancellation went through, I was charged 100% cancellation fee. What’s frustrating is: I tried cancelling almost instantly I even called the delivery partner and he hadn’t reached the restaurant yet So as far as I know, no food preparation or wastage had started I contacted support again, and they asked me to email my grievance, but I’m not sure if anything will come out of it.
Has anyone here faced something similar?
Did you manage to get a refund or at least a coupon?
Any tips on how to escalate this properly?
Would really appreciate any help or advice. Thanks 🙏