Swiggy pulled an uno reverse on my refund.
Had a really frustrating experience with Swiggy and wanted to check if this is normal.
I had a ₹5000 gift card, and for this order I paid the remaining ₹107 via UPI.
After waiting a long time, the delivery partner called saying the item is not available and asked me to cancel. Before I could even do anything, the order got auto cancelled on its own.
Now the issue:
I only got ₹107 refunded (UPI part). The gift card value used is not returned at all.
I’ve been raising this repeatedly with support, but it honestly feels like talking to a bot:
They keep treating the gift card like a discount coupon
I clearly said only ₹107 was refunded, not the full amount
They said it’s escalated, asked me to wait
Then came back saying refund already processed: ₹107, even shared a reference number
Like… what?
That’s the same partial refund I already had.
So basically I’m raising an issue about missing refund, and they respond by confirming the same incomplete refund as if it’s resolved.
If the item wasn’t delivered, how is it okay to not return the gift card value?
Genuine question:
If this was a ₹20k gift card, and the item wasn’t available, would they just keep the whole amount?
Has anyone else faced this or knows how to escalate this properly?