What is Swiggy doing? 🫥 Customer support needs support too?
Just got off a call with Swiggy support and it turned into something I didn’t expect.
The person on the other end sounded completely broken and mentioned delayed salaries and lack of support from their own system. What stood out even more, the increasing use of AI chatbots is slowing things down and frustrating customers, and it’s the human executives who end up absorbing all that heat.
Not sure how much of this sits with Swiggy vs third-party vendors, but if even a fraction is true, there’s something seriously off in how these systems are being run.
We talk a lot about customer experience, but barely about the people who are holding it together on the other side.
u/ApprehensiveBell7554 — 1 day ago