Convenience Fee fraud by Swiggy
I had a Swiggy dineout experience where Swiggy Increased the Convenience fee after I applied card offer to exactly match the card offer. Be careful of the offers they show vs what they charge.
After checking with customer care, they said they have no idea how much convenience fee gets charged, no way to check it. No way to verify it. No way to tell slabs, no rule to recalculate. No refund policy. So basically nothing.
Initial Convenience fee: ~110rs + GST
Card offer: 400rs off applied
New convenience fee: 400 + GST
I ended up with 0 benefit of card discount.
Restaurant: Waterfront, Radisson Blu, Ranchi
Total bill Amount: 8732
u/SadBooner — 1 day ago