r/openreach

I live in a new build house and since the development was so small (4 houses) the developer never got openreach to install any cables (fibre or copper) as they only really deal with developments of 19 properties or more, or so I’m told. We have 5g WiFi now which does the job, but we would like to upgrade to something more stable.

Been in the house for two years, and had sky and talk talk both start charging me for FTTC broadband despite not having any connection into the house. Even after I told them I don’t have a master socket, just a draw string.

I have no interest in FTTC anyway but this is all I’m offered despite full fibre being available in the area, including my neighbours who tried to explain how they got it but I don’t think even they really knew how they managed it and I feel like it’s a bit late to go ask them now.

Hi all, I have just moved to a new rental where full fiber is still not yet available.

I have signed up for a 2 years contract with Vodafone and I’ve just done some research and learned that Openreach is currently building full fiber in our area (but not known when it will be done).

What will happen to my existing contract? Will I be able to switch without termination fee?

Thanks!

I have a old Nokia ont and have bought a adtran 2.5 GB one is it just swap out as I just read some where that ont is linked by a serial number and can't be changed.

Hi everyone,

I’m looking for some advice or a specific contact point within Openreach. I’m a Copper Engineer based in London, and I’ve run into a major roadblock with my career.

The Backstory: A little while ago, while working under Kelly Group, I had an accidental cable strike. Following the incident, I was let go by Kelly Group. Since then, I’ve had zero communication from them, my contracting company (Neptune Resources), or Openreach itself regarding the status of my credentials or my "standing" on the network.

The Problem: I’ve been applying for new roles with other companies that work on the Openreach network. Every single one has come back and told me the same thing: I am currently under investigation by Openreach, and because of this, they cannot proceed with my application or grant me access to the network.

I am essentially "blacklisted" from working while this investigation is open, but I have no idea how long it will take, who is handling it, or how to provide my side of the story.

My Questions:

1. Does anyone know a specific department, email, or phone number within Openreach (Compliance, Governance, or Accreditation) that handles engineer investigations?
2. Has anyone else dealt with Neptune Resources or Kelly Group in this situation?
3. Is there a way to expedite this or at least get a timeline? I’m stuck in a position where I can’t move forward with my career because of a "silent" investigation.

Any help or "insider" knowledge on who to talk to would be massively appreciated. I just want to get back to work.

The national coverage statistics sound impressive. Then you check your actual address and find that the cabinet three streets away is connected and yours is not and the estimated date keeps moving. The headline numbers are doing a lot of work that the ground level reality does not support. Has anyone here been waiting for full fibre availability for significantly longer than the original estimate suggested.

I’ve reached the point where I care more about fibre availability than kitchen size or fancy flooring when looking at properties. Bad broadband genuinely feels like one of those things I massively regret later if I ignore it at the start.

Hi,

Openreach tried to get fibre installed to the house today and they are telling me I need to be fed from a pole on a different street, which will go to the rear, all the way around the house to the front then to the ONT.

Im having building works done within a month or so (starting) double story extension and I have already switched my mobile over to EE and all that.

So question is can I ask to be served by the pole opposite my house instead of one on a different street, so I don't need to move the line in a few months and also because, well all my services come from the front as well I'm a bit confused, you will almost be able to grab the cable from my rear neighbours window, they even said they cant install it to the rear corner on my house because its too close to them.

https://preview.redd.it/7ahztyodkxzg1.png?width=1148&format=png&auto=webp&s=4307f1c29de1bd1cf4fcdafda018b7480fe98212

Sorry for the bad drawing but, the red is current lines running to my neighbours. Yellow is proposed and blue is what would work right now, otherwise they will need to move the line when the building works start.

EE hasn't contacted me yet but I don't know if I'm being unreasonable. Front of the house is south by the blue line. Is there anything I can do otherwise ill have to cancel it.

Edit :

https://preview.redd.it/va0s5k3unxzg1.jpg?width=1258&format=pjpg&auto=webp&s=e38b1e6653b754a171bbb17911d47866750dc65f

Pole at the bottom left of the image has the fibre things on it. The pole opposite is just a pole (I think)

https://preview.redd.it/6zngjpr5oxzg1.jpg?width=1463&format=pjpg&auto=webp&s=9f18ba2f7c85c0d20a74eede7e04585d8cef846d

Feels like every second fibre install story now involves “we found a blocked duct” followed by weeks of waiting. I wonder if they actually find a blocked duct.

I don’t want it stuck in an awkward place, but I am also not sure how flexible they are.

Two months ago we booked a Sky engineer to install Full Fibre broadband at our new house. The man came and did the internal work, and said that more work was needed in order to connect up externally - basically, the house needed wiring to the telegraph pole and all the houses along the street also needed the same. So several weeks later, we had another engineer come and fix everything up externally. He said all looked good but just needed a third engineer to come and connect everything up and we'd be all connected. So that was booked in for the 19th May (three months after we've moved in).

Then, Sky randomly emailed me that there'd been a problem with my order and to call them. After much difficulty getting hold of an actual person who knew ANYTHING, I eventually was told that there was no cabinet space so Openreach had just cancelled the order their end.

I am completely confused. Why did they just cancel the order? Why can't they just expand the cabinet space (edit - why are they even talking about the cabinet at all if this is full fibre????) Why was I repeatedly told that fibre was available. Why did nobody check this before doing two months worth of work. And finally, will Openreach come and get the stuff that they've now drilled into my house???

Can anyone tell me if you've had a similar experience or what the hell has happened here as we are now at square one with no broadband. (We live in a house within a very accessible, central area in a capital city.)

I have a FTTP install scheduled for tomorrow. I’m hoping that the engineer will be happy to run the fibre into my basement (which is directly below my front door/only access point). There is already a hole between the floor and the basement and a (disused) TV aerial cable running through the same hole. It can be pulled through with a bit of resistance.

Is this a run that an Openreach engineer would be willing to do? I have been told anecdotally that they won’t run between floors, but given this is 2 meters and already a hole between the two, I don’t know if they would in this case?

Sorry if it’s not for here; I switched from VDSL FTTC to the Open reach Fibre for same provider as it became available to me.

The next day I noticed, and every working day since, that my video meet will drop out for 10-15 seconds both directions randomly. Most times in the morning. But maybe 2-4 times per day.

You don’t notice on streaming video because of the buffer. Only the meetings.

I set up pings to Google and CloudFlare and across the network. I ran device on 2.4, 5Ghz WiFi and Cat 5e Ethernet. I got a new router just in case and new Ethernet to ONT.

I see like 60-90% packet loss in 10-15 second bursts randomly just a few times a day to the external IPs and nothing lost internally.

The only thing changed was FTTC phone line swapped for an ONT and Ethernet.

I heard OpenReach have a PON and 32 houses can be being connected to the same aggregator? I have yet to run my ping tests overnight to see if it happens out of hours at all.

Tests were conducted on 3 different devices on 3 different OS.

Provider (can I name?) sees nothing their end. Router logs show nothing and no dropped connection. At a loss what to do next. Provider say they don’t send engineers for packet loss.

I was fine on FTTC and now my meets drop out. I run a team remotely and usually have a video meet on 8 hours a day just running with the team.

Again, apologies if this isn’t the place. Any insights welcome.

Hi,

My existing FTTC connection is fed from a pole at the front of the house to a junction box mounted at the front, then more BT drop cable is pinned at ground level to the back of the house where it enters the property, about 16 metres. Finally terminating in the master socket. If upgrading to FTTP, do engineers typically run fibre from the CSP to where you need it? i.e following a route similar to the old copper connection? If so, how and where is this mounted? At ground level? The majority of installs I've seen often show the fibre entering the property where the CSP is mounted.

Many thanks.

Openreach came to install broadband fttp but they couldn't find a point to bring the cable into my house. They are sending a surveyor and I am just wondering how likely it is they will refuse service. Virgin is at the back of the house but that is coaxial.