u/iZian

Sorry if it’s not for here; I switched from VDSL FTTC to the Open reach Fibre for same provider as it became available to me.

The next day I noticed, and every working day since, that my video meet will drop out for 10-15 seconds both directions randomly. Most times in the morning. But maybe 2-4 times per day.

You don’t notice on streaming video because of the buffer. Only the meetings.

I set up pings to Google and CloudFlare and across the network. I ran device on 2.4, 5Ghz WiFi and Cat 5e Ethernet. I got a new router just in case and new Ethernet to ONT.

I see like 60-90% packet loss in 10-15 second bursts randomly just a few times a day to the external IPs and nothing lost internally.

The only thing changed was FTTC phone line swapped for an ONT and Ethernet.

I heard OpenReach have a PON and 32 houses can be being connected to the same aggregator? I have yet to run my ping tests overnight to see if it happens out of hours at all.

Tests were conducted on 3 different devices on 3 different OS.

Provider (can I name?) sees nothing their end. Router logs show nothing and no dropped connection. At a loss what to do next. Provider say they don’t send engineers for packet loss.

I was fine on FTTC and now my meets drop out. I run a team remotely and usually have a video meet on 8 hours a day just running with the team.

Again, apologies if this isn’t the place. Any insights welcome.