Two months ago we booked a Sky engineer to install Full Fibre broadband at our new house. The man came and did the internal work, and said that more work was needed in order to connect up externally - basically, the house needed wiring to the telegraph pole and all the houses along the street also needed the same. So several weeks later, we had another engineer come and fix everything up externally. He said all looked good but just needed a third engineer to come and connect everything up and we'd be all connected. So that was booked in for the 19th May (three months after we've moved in).
Then, Sky randomly emailed me that there'd been a problem with my order and to call them. After much difficulty getting hold of an actual person who knew ANYTHING, I eventually was told that there was no cabinet space so Openreach had just cancelled the order their end.
I am completely confused. Why did they just cancel the order? Why can't they just expand the cabinet space (edit - why are they even talking about the cabinet at all if this is full fibre????) Why was I repeatedly told that fibre was available. Why did nobody check this before doing two months worth of work. And finally, will Openreach come and get the stuff that they've now drilled into my house???
Can anyone tell me if you've had a similar experience or what the hell has happened here as we are now at square one with no broadband. (We live in a house within a very accessible, central area in a capital city.)