Can Openreach install ceiling access panel in my flat?
I just had Openreach at my flat and they couldn't do the installation of FTTP.
The building is a high rise, and fibre distribution boxes are in the suspended ceilings in the corridor outside each flat. On the corridor side, there are access panels in the ceilings, so this part is fine.
The problem is that if they drill through the wall (above the door) from the corridor ceiling space into my flat, the hole will enter into my flat in the ceiling space, still above the suspended ceiling, but there is no access panel on my side of the wall.
The photo is of the entry area inside my flat. The red arrow is where the fibre would come in (above the suspended ceiling) and the green arrow is where it needs to go (through another hole into a cable cupboard on the other side of the right-hand wall, where the ONT will go). Also shown where the access panel could be.
My question is: if I get them to come back under Openreach Premium or Advanced installation, will they be able to do the work to add a small access panel or hatch in the ceiling as part of the install?
I would prefer them to do the work, so they can make sure the panel is in the right place, and their tools can fit etc.
However, I am worried they will insist that I have to have this work done myself before they come back.
It would make sense for they to make the access hatch themselves, so they can make it the right size and put it in the best position for the fibre run.
I'm trying to avoid another failed installation, so I wanted to see if anyone else had experienced this kind of issue, and what amount of work Openreach are prepared to do at the different service levels.
Thanks for any suggestions or comments!