I recently had my tv and internet plan price raised up to a price I could no longer afford. Contacted Comcast, removed the tv package, and switched to internet only. 300Mbps at $80/month , $10 bank pay discount brings me to $70 a month for this speed. We also have 3 lines on Xfinity Mobile, which we've been happy with. Should I be content with this price for internet only from Comcast or am I overpaying?
What is code 7H when completing an order in CSG
Guys:
When I joined the internet plan, I haven't sign anything. Just the Xfinity Staff ask me and I answer the information. After I check the bill, its a 24 months contract. But the staff didn't tell me about that. If I cancel, should I have to pay termination fee?
I've been using a cable card since 2012 so I don't have to pay cable box rental. But my bill has gone from $70 to $200. They said I can quit for three months and I can reapply for discount rates.
However, they want me to turn in my cable card. And they won't give those out anymore.
What happens if I don't turn it in?
Is there a replacement for them so that consumers don't have to rent cable boxes?
Hello everyone, so just last night we completed our move into a new apartment. With that, we had Xfinity install a new modem. 2 days prior on our old router things worked flawlessly. Now though on the new router my PS5 is kicking back that it “Failed to obtain IP” and “A DNS server can’t be used”. The wifi works perfectly on our other devices, and we have tried almost everything to fix the problem with nothing working. Xfinity told us to go into our router and use admin tools, Sony told me it was an ISP problem or router. We have tried resetting, turning off and on, all the basics. Any help on further steps so we can use internet on our PS5 would be great!
Hello . Is there any Diamond member that doesn't plan on using their 1 day 3 park pass from their rewards? If so would you consider sending me your code. Id love to take my kids. We have never been to Universal before. If you are able just dm me. Thanks for consideration.
Hey everyone, I’m a newer Change of Service rep currently still in Academy, and I could really use some honest advice from people who’ve been in this role or something similar.
I’ve realized pretty quickly that the sales aspect of this job just isn’t for me. I don’t mind helping customers or solving problems, but having to push sales on basically every call is something I’m struggling with and don’t see myself getting comfortable with long-term.
Right now I’m trying to figure out what makes the most sense:
I’d also really like to stay with the company if possible, just in a role that’s less sales-focused. So if anyone knows:
Any advice or personal experiences would be really appreciated. I just don’t want to make a short-term decision that messes up better opportunities later. If you have personally or know someone who has left on good terms and came back please share .
Thanks in advance.
Like many of you I too experienced AI Xfinity customer service. Voices cut out, you can hear the live voice behind the vocal processing, and there are blipping and inappropriately timed ums and ahs. They are likely training voices for AI customer service model. And they don’t care if you are frustrated because it is less likely you will continue with whatever issue you might have. I feel bad for the people working behind the machine because clearly they are doing their best. But with cable dying and xfinity struggling to move into mobile, the corporate heads are destroying their customer base. Any others experiencing this same issue?
What's the deal with Xfinity offering to upgrade email from comcast to yahoo mail? I've had problems with Yahoo mail before and would rather not transition to Yahoo mail. So far it seems like we have a choice whether we want to transition or not. What are you doing? Did you migrate? Did you run into any problems due to migration? Thanks.
Comcast’s Sales Academy sets unrealistic metrics that push reps to chase numbers instead of actually solving customer problems. When your performance is tied to targets that don’t reflect real-world conversations, the incentive shifts from finding the right solution to finding the fastest close. That pressure quietly erodes the quality of service customers receive.
Avaya’s call routing compounds the problem. When calls are distributed in ways that don’t account for context, customer history, issue complexity, or rep availability, both the rep and the customer end up at a disadvantage before the conversation even starts. A rep scrambling to hit quota while fielding a misdirected call has very little room to actually listen.
The pressure to push mobile service makes it worse. Not every customer calling about their internet or cable wants to be pitched a phone plan, but the metrics don’t care. Reps are expected to sell it regardless of whether it fits, which turns what should be a service call into an unwanted sales pitch.
I used to work for Comcast and I had to get a therapist because working there almost ruined my life.
How easy is it to negotiate with Xfinity on pricing?
I’m about to move into a property where Xfinity is the provided internet service. I’m looking at their cheapest plan, which is $45/month. Do you think there’s any chance of getting that lowered a bit?
I already have my own router, if that helps.
Thanks!
3 days ago I posted that you cannot pay your bill online. When I called them. I was told that it has been down for 3 days prior to my call.
It is still down as of right now.
A "tech" company's online bill pay has been down for almost a week now.
I just tried to pay my bill on line and it appeared that their website was down. I called the help desk and they said their website has been down for the past 3 days and they are working on it.
How does a multimillion dollar company like this not have a functioning website for days on end?
They suggested that I try again tomorrow and maybe the site will be up.
Total clown show.
A video of the 10 most hated companies in America. Guess who wins with falling customer satisfaction but increasing stock value...
On February 13 I called Comcast due to a 50% increase in my monthly bill for internet only service. At that time a customer service rep was able to reduce my bill. However, she also opened a mobile line on my account even after being told I did not want any additional services, other than my internet, including a mobile line. Her comcast id is Y61. After finding out what was done receiving an unwanted iPad in the mail, going into a Comcast store, finding a FedEx store, returning the iPad canceling the mobile line and several phone calls with Comcast I spoke with a customer retention supervisor on February 23 2026. His ID was E()P. I was told at that time due to the dishonesty of the Comcast representative they were enrolling me in 5 year price lock for my internet at $50 a month. After receiving my April bill I realized my promotion on my account stated it expired in 2027. I called Comcast and spoke with a retention supervisor today April 18 his ID is CO= who said Comcast will not honor the 5 year price lock because I don't have an email or text from the phone conversation with the manager E()P from 2/23/26 stating that was offered. When I asked CO= to send me an email with that information he stated he couldn't that he didn't have that capability. So Comcast agents are opening unauthorized, mobile lines in customers names saying an iPad is part of the promotion bill discount, supervisors are telling customers that their bill will be a certain price for a certain time frame and when the bill is not billed correctly Comcast is refusing to honor the quoted price because you don't have it in writing. And Comcast is unable to provide written proof when specifically asked for written proof of the conversation. So Comcast continues lying into customers with no fear of accountability. Copy of my FCC complaint.
We just had a power surge and my personal modem has shorted out. Temporarily using one from XFinity after the tech came and swapped it out. Made me realize that my TV which shorted out used to be connected to cable and died after a surge and before we switched to streaming over wireless a couple of xfinity hubs shorted.
How do I get this coaxial properly grounded; I think Xfinity should come out and ground it for me.
I went into the store to solve why my voicemail was not alerting to new voicemails, meaning no icon alert.
Employee immediately did a Reset Accessibility Settings. The voicemail issue was not fixed, and all my phone settings were reset, to my disadvantage. I have to try to restore my preferred settings on my own time.
They indicated that my phone was outdated and therefore not updating correctly, which may somehow be interfering with voicemail notifications, although that issue is the only issue I had. They then tried to upsell me a new phone, which I declined.
Then they notified me that I qualify for a new Smartwatch.They insisted the watch was FREE, it would be an added second line for FREE, would be on my current plan, with shared data and no extra monthly charge. I would only pay a one time $29.41 that day for the taxes. The cost of the watch was $299.99, but if activated within 30 days, I would get a device credit of $299.00, making the watch FREE.
I was very hesitant and didn't believe there wasn't a catch. I asked the employee 3 TIMES if there would be ANY extra charges, or added cost, and he reassured me 3 times that there would not be. So I excepted the "free" watch.
Another employee began setting up the second line and attempted activating the smartwatch. She was unable to activate it because my phone is outdated and not updating.
I returned home to an email receipt stating the $29.41 taxes charge, the added second line charge would be $3.61/m for 36 months, and $10.00/m until the watch is paid off.
I left with a still broken voicemail notification icon, reset phone settings and upsold a smartwatch and second line I didn't want in the first place.
I have e-mail address aliases for most online interactions and accounts such as one for Comcast. For Comcast I use the address for e-mail reception and account login only. It has worked well for years, but it seems Comast has recently released the address as Spam has started,
Really sick of pay 232.00 per month.
My son has Ziply (Seattle area ) at 49.00 per month.
I don’t need a lot of variety - of course more is better.
I’d like a DVR to record my fav shows.
I was looking at Philo but they don’t offer CNN or MS NOW.
Also, important that I can watch my local TV stations.
I’ve also looked at Fubo.
Thoughts on Fubo?
Anyone have some good recs for internet companies that offer a good selection at less than 100 bucks per month.
Anything else I should look at when making comparisons?
TIA!