Lack of Integrity
I had an issue in February of 26 with my internet only bill increasing to over $150 a month. I called to have it reduced and after telling the rep 3 separate times I did not want a mobile line I was lied to and signed up for one without my permission. After weeks of phone calls, multiple conversations with supervisors a trip to the Comcast store, only to be told they couldn't accept the device that was added to my account back in person, a trip to FedEx to return the unauthorized device and hours upon hours of frustration, a supervisor in the customer retention department said I was being given the 5 year price lock for $50 a month for my internet. Today I received my first bill after the fiasco caused by an unscrupulous representative, adding an unauthorized line to my account. My bill which is $60 a month, because I am not giving Comcast authority to deduct money from my bank account automatically, states that it reflects a $50 a month credit that expires March of 2027. So now the fun begins again. I called Xfinity and spoke with a rep who tried to get me to switch plans, even after being told I'm not interested in changing plans or adding mobile and I am only interested in getting my account straightened out to what the previous supervisor stated. I was then transferred to a manager of that department who stated that promo wasn't available and that she would give me a $5 credit for this month and to call back next month to see if there's a better promotion.Who wants to deal with that every month? Not me. Is this what Comcast does now? Lie to its customers? How is that an acceptable business practice? I spent another hour of my life on hold and explaining the same story to a bunch of people that were only interested in signing me up for a new service not resolving my issue. I did speak with one gentleman tonight who seemed to be interested in helping in the customer retention department that opened a ticket, since the promised "promotion" isn't "available" for the 5 year price lock.The customer retention agent deserves a raise, he talked me down from disconnecting my service but now whether I remain with Comcast or call AT&T Fiber tomorrow depends on Comcast.