AI Customer Service
Like many of you I too experienced AI Xfinity customer service. Voices cut out, you can hear the live voice behind the vocal processing, and there are blipping and inappropriately timed ums and ahs. They are likely training voices for AI customer service model. And they don’t care if you are frustrated because it is less likely you will continue with whatever issue you might have. I feel bad for the people working behind the machine because clearly they are doing their best. But with cable dying and xfinity struggling to move into mobile, the corporate heads are destroying their customer base. Any others experiencing this same issue?