u/JoshDM

We just had a power surge and my personal modem has shorted out. This made me realize that for multiple prior power outages/surgest, my TV shorted out was connected to coaxial, 2 other Xfinity cable boxes that shorted were connected to coaxial, and a prior modem connected to coaxial shorted out.

This is not coincidence.

Temporarily using a moden from XFinity before I order a replacement, but after some research **I want verification the coaxial is grounded**.

The XFinity Assistant won't send out a tech, I have no idea how to get one out here to check. I've been advised to get "get an electrician" but I called 3 of them and they just said they install whole house surge protectors and don't check coaxial for grounding, but install coaxial surge protectors.

I seriously believe it's not grounded properly. How do I get an xfinity tech out here to verify/corroborate and repair?

We just had a power surge and my personal modem has shorted out. Temporarily using one from XFinity after the tech came and swapped it out. Made me realize that my TV which shorted out used to be connected to cable and died after a surge and before we switched to streaming over wireless a couple of xfinity hubs shorted.

How do I get this coaxial properly grounded; I think Xfinity should come out and ground it for me.