u/carbar111

Hello everyone, so just last night we completed our move into a new apartment. With that, we had Xfinity install a new modem. 2 days prior on our old router things worked flawlessly. Now though on the new router my PS5 is kicking back that it “Failed to obtain IP” and “A DNS server can’t be used”. The wifi works perfectly on our other devices, and we have tried almost everything to fix the problem with nothing working. Xfinity told us to go into our router and use admin tools, Sony told me it was an ISP problem or router. We have tried resetting, turning off and on, all the basics. Any help on further steps so we can use internet on our PS5 would be great!