r/ATTFiber

Received a BGW320 overnight (thanks to the chatbot) and when I plugged it in and went in to the setup it already had the wifi network names and passwords. IP/DHCP config didn't match what I wanted....but HTF did the new modem already have the info on it? I'm not sure I'm cool with that. A quick search says it is normal...but why is that normal?

Has anyone used a simple wifi extender to get a little more range on their wifi? I don't want to pay $10 a month forever to get one from Att when I can do it cheaper myself.

I am currently using an old router as a repeater and it works great, except I have to restart it like once a week because it some reason quits letting certain websites (like reddit and discord) work. I believe the problem is the 10 year old router, but not certain. I do have ip passthrough turned on.

Woke up to our WiFi SSID being reset to the default. Anyone else get this too?

Wondering if this was our router resetting itself (maybe something got corrupted) or if this was more widespread, perhaps a system changed the settings (since I know SSID can be managed remotely).

Last week our local utilities put about 30 flags in our yard. When I asked them about it, they told me that AT&T is planning to put fiber in our neighborhood.

We have not received any notice about this, so I have no idea when the work will be done. Is there a way to figure that out? I assume they wouldn’t have called Miss Dig if it wasn't going to be soon.

Day 2 of AT&T fiber outage. The outage map keeps oscillating between absurd, impossibly inaccurate shapes and messages indicating "no outage". Meanwhile, I'm receiving sparse (2 so far) SMS alerts confirming the outage. Where can we get a real update? Is some subcontractor flipping their ticket state to "resolved" to reset an SLA timer or something?

I decided to get fiber installed at my townhouse and the appointment for install was April 14th, the tech never showed up and there was no update, and then the next day he did show up and installed everything inside (router) and ran a temporary fiber to the box outside. He then informed me that there was an issue with one of the terminals being defective and someone else would be sent out the same day to fix it but no one came. The next day I got a text saying that someone was on the way to fix it but then got another text saying that they couldnt complete it due to not having the equipment and that it would be another 5-10 days. Is this normal? Just feel left in the dark and kind of annoyed that the tech would install everything before even checking the box outside AND saying it would be fixed the same day. If anyone else has had a similar experience I'd like to hear it, just hoping its not a big deal.

AT&T sent an email saying it was time to upgrade our wifi gateway/router. Great! We just got it in the mail.

It's the exact model (BGW210) that we already have installed. Am I missing something?

Hello. I've had a second router behind the at&t one in pass through the entire time I've had fiber. Current one is an ASUS and today it crapped out...no power, could be the power cord, could be the router. I've reconfigured the at&t one to the same ssid, password, ip and dhcp range as the asus one, and devices are back online with no changes to them, so crisis averted.

Is now the time to abandon the pass through and second router and just go with the at&t one? I like that the secondary router (asus, netgear, etc) have mobile apps and more detailed confgurability, but at the end of the day, I don't use that stuff much. Even the teen has gotten older so we've stopped using the time limits in the asus configs for his xbox.

What do you think...at&t modem only or buy another secondary router?

So I put my PC in IP passthrough and I also tried Default Server. My intention was to put my PC in the DMZ sense the two games I play have a port that is reserved for the Modem. I turned both off and my games improved to which I have no idea how. My ping is always relatively low in the 30's to 40's but It feels much better when I have them off.

My question is how does putting my PC in these setting impact its performance and if its supposed to be better why is it worse.

Here's a story for you all, I hope you enjoy my panic. A few weeks ago, I finally decided to pull the plug on an internet upgrade, and I was looking forward to getting 500 up and 500 down via ATT Fiber. The scheduling process was easy, and the day of install finally comes. The guy got here two hours early, and was very kind and communicative. Overall, the install went great.

I am by no means a network engineer. I went to engineering school for a few years, and never finished. I remain to this day a very techy person, and I love networking as I host my own server to serve tools and share my large storage pool with friends and family. I call myself a "network monkey," since I know enough to interact with most networking on some level. Because of this, I have a Unifi Dream Router 7 that I got recently. It has an SFP+ port on it, "perfect!" I thought to myself.

I plug it in, and... nothing. Ubiquiti Web interface cant see a single thing. I cut my losses and decide I'll just use the supplied modem in bridge mode. I switch the connection back to the ATT modem... and nothing? What the f*ck? I log into the ATT admin panel @ 192.168.1.254, and the entire broadband connection is down. Now the panic starts to set in.

After a few calls to the tech, restarts, and factory resets he recommended, I still had no connection. Luckily he's still in the area and swings back around. He tries installing a new modem, with no luck. It's now like 3:30 pm, and we started at 10 am. I really don't care since this is my fault, I'm just hopeful it'll get fixed at all after he's been down there for ~30 min. He goes back to the truck and calls his boss.

He comes back with the original modem for one last reset and test. His boss calls him back, and the tech says "She said she plugged the SFP+ adapter into her own router" and I just hear the single most exasperated sigh come through the other line. Turns out, the authentication credentials for ATT Fiber Modems lives on-device, not on the SFP+ module like many other providers. When my router tried to authenticate without those credentials, ATT's Network assumed it was a breach and blocked the entire service line.

The tech was a great support about it, and told me it was a learning moment even for him, since he's never seen this happen. Once it was back online, I thanked him profusely and promised to never touch the fiber line ever again, and everyone went home with a smile.

We are on the 2GB service (speed tests are 2550+ down and 2500+ up) and really need a Wi-Fi 7 router or gateway. Our current BGW320 is no where near as good as our xfinitys XB8 was. And recently Xfinity has upgraded our area to the XB10 which is quite possibly the world's best ISP provided Gateway. I'm not waiting any longer, so I need to know how to upgrade our AT&T equipment or bypass it with our own equipment, or we are jumping ship back to Xfinity. Thank you for any information.

Hey all, I just have a quick question regarding the AT&T routing.

I have had fiber for about a year, and I am currently located in Charlotte NC, and for some reason, AT&T chooses to route me through Atlanta, Georgia instead of Raleigh, NC. Is there any specific reason why they choose the farther server?

Thanks all.

Hello all,

I've been with AT&T for years and I just realized that my router is too old, it's BGW210.

I don't have any issue, and the speed is great, I have 1Gbytes plan. Should I just keep using it or request to upgrade? And is it free to upgrade or I have to pay? Thanks for your feedback.

Im paying for 2gb and its included. I have a giant wall mirror like the entire wall is a glass mirror covering previous owners of the condo had and it really messes up the signal near the front of the house. If not I guess I will have to call and ask for them.

Yes, I still have U-Verse. My wife likes it and we get an AT&T retiree discount. I was having a problem with the DVR (Arris VIP 2262) where it would not stop at the correct spot when FF or rewinding and sometimes would skip some of the dialogue, and then the other day it would not re-boot. I didn't want to try the disaster recovery and lose all of our recordings, so I figured what the heck and decided to open up the box.

4 screws need to be removed on the bottom of the box. 2 of them are under the adhesive rubber pads. Slide off the top and there is a SATA solid state drive. I cleaned the contacts on the drive and socket and put it back together. Plugged it in and it booted up right away. All recordings intact AND it now works better than ever. All of the problems mentioned are gone. Before it was very sluggish but now is very quick.

BLUF: I get good LAN speeds but WAN upload is only 50% of my download speeds.

I started out my fiber adventure a few years ago when it first came to me area. My “5 Gbps service,” was clean, at or slightly higher than 5Gbps both up and down. I had to drop it down a couple years ago to 2Gbps to save $. Recently they offered a deal that got me back to 5 at the same (or a little lower) than what I was paying for the 2Gbps plan. Happy days.

But even provisioned for peak capability, I am only testing at best 5Gbps download and quite consistently 2.3Gbps or slower for uploads. (Ookla CLI) on the same equipment (except moving to better 10Gb switches).

Anyway, no residential test ecosystem (Cloudflare, Fast, Ookla servers, etc.) will consistently sustain symmetric 5/5+ Gbps in both directions. Upload is always about half of the provisioned speed.

I had a tech try hard to help, but all we could determine was that I am provisioned per the plan, and the BGW620-700 I have is getting 5d/5u clear via the routers internal test. My own network tests are very clean at 10Gbps up/down using iperf across my NAS and PCs using 10G NICs and switches.

Is this the current norm? Or should I be asking other questions?

Thanks folks