r/amazonindia

Hi everyone,

I recently ordered OnePlus Buds 3 Pro from Amazon, but instead I received boAt Airdopes 219. The shocking part is that the invoice inside the package clearly mentions OnePlus Buds 3 Pro.

I’ve already:

Uploaded photos showing the product and invoice mismatch

Contacted Amazon support multiple times

They said the issue is under investigation and asked me to call back after 5 days.

However, I don’t see any return/replacement request in my account, and I haven’t received any confirmation email or SMS

I’m a bit worried because I’ve heard that sometimes after investigation Amazon may deny the claim saying the correct item was delivered.

Has anyone faced a similar issue?

What was the outcome?

Did Amazon resolve it or did you have to escalate?

Any tips on what I should do next to make sure I don’t get stuck?

Any advice would be really helpful. Thanks!

Hey everyone,

I ordered an Oral-B Pro 3 electric toothbrush along with Sensodyne toothpaste from Amazon last night, and it got delivered this morning.

However, the packaging was already damaged. There was no proper Amazon outer box—just tape holding both items together, which felt odd especially since it’s an electronic product.

Because of that, I recorded an unboxing video. When I opened it, I noticed that the toothbrush did NOT include a brush head.

At first, I thought maybe the brush head is sold separately, but after checking the instruction manual (which clearly states it should be included) and watching a few unboxing videos online, I confirmed that one brush head should come in the box.

I immediately contacted Amazon customer service. They told me they would “check the delivery passage” and asked me to reach out again after 3 days.

Now I’m confused about what to do:

• Should I wait for the 3 days and follow up with them?
• Or should I just ignore it (since it’s marked non-returnable), buy a brush head separately, and move on?

I do have a full unboxing video as proof.

Would really appreciate any advice or if anyone has faced a similar situation.

Hi everyone, I need some clarity on consumer rights regarding GST and warranty refunds in India.

The Situation: I bought a pair of premium earbuds via Amazon. They developed a manufacturing defect well within the 1-year warranty period.

The Resolution Process:

1. Initial Conflict: Initially, the company offered a refurbished unit as a replacement, which I declined on hygiene grounds.
2. Agreement: After some back-and-forth and filing a grievance with the National Consumer Helpline (NCH), the brand has been cooperative and has now agreed to a 100% refund via bank transfer since a new replacement unit is unavailable.

The Current Issue : The brand's support team is stating that they will refund the "product price" but told me I should contact Amazon for the 18% GST portion.

My Question: In a warranty failure case where a 100% refund is promised, isn't the seller/brand liable to refund the Total Invoice Value (including the GST)?

• My logic is that as a consumer, I should be "made whole." If I paid Rs. 5,000 total, I should receive Rs. 5,000 back.
• Does the brand have the authority to refund the tax they collected, or is it true that only Amazon can handle the GST reversal?

I want to resolve this amicably with the brand as they are finally cooperating, but I don't want to lose 18% of my money on a defective product. Has anyone else dealt with this? Any specific GST rules or Consumer Act sections I can mention to them?

TL;DR: Brand agreed to 100% refund for a defective item but wants to deduct 18% GST. Is this standard practice or should I insist on the full invoice amount?

TL;DR: Amazon charged ₹236 delivery on a ₹2032 order (violating their own ₹499 free delivery policy). When I tried to cancel, an agent sent a formal email promising a refund after delivery. Now that the item is delivered, they are refusing the refund, calling it a "wrong promise."

​The Full Story:

​The Policy Violation: On April 19, I placed orders totaling ₹2032. Amazon's policy clearly states free delivery for orders above ₹499. Despite this, I was charged ₹236 for shipping.

​My Warning: I told the agent very clearly: "I don't want to order if I'm being charged for delivery. I'd rather spend ₹399 on the Prime Shopping membership than pay ₹236 for a single delivery." 3. The Written Promise: To stop me from cancelling, the agent sent me a formal email stating: "As per confirmation from our backend team, once it is delivered, we will issue the refund for the shipping charges you paid." (See attached screenshot).

​The Betrayal: I relied on this written commitment and paid. Today (April 24), i again called CS for refund as order delivered. I expected a immediate refund, but a different agent told me the previous agent made a "wrong promise" and they will not honor it.

​This is textbook mis-selling and unfair trade practices. They induced me to spend money based on a written assurance they had no intention of keeping.

​I have already filed a complaint on the National Consumer Helpline.

​Has anyone else dealt with Amazon backing out of written email promises? How did you get them to escalate this?

Ordered a Pond's moisturizer from Amazon now yesterday. When I went to open and use it today morning and the entire container was empty!!

I have been trying to reach customer care since morning but they are having "technical issues" and I am not able to reach anyone!! It has become more and more difficult to talk to their customer care and I am not able to see the chat option! :( Since it is a non-returnable item, I have no other option but to contact customer care somehow. Learnt my lesson, will always go the store to buy anything from now on.

Amazon Pay balance gift card help (India)

My Amazon orders are getting auto-cancelled, so I want to use the balance through gift cards instead.

Need real options only:

- Amazon Pay balance → buy another gift card

- Later use on Amazon again or Flipkart

Which apps/websites still work recently? No scams, only genuine methods.

I purchased a gpu from amazon and it stopped working after about two years of use. I tried to claim a warranty for it (since it has a 3 year warranty) from the manufacturer (Sapphire tech) and was told to ask amazon regarding the warranty and refunds. The amazon custom support said they submitted a ticket to sapphire and it's been about 20 days and they still don't have an update on the ticket. Is there any other way to claim warranty for this?

Hi everyone,

I ordered OnePlus Buds 3 Pro from Amazon but received boAt Airdopes 219 instead. The invoice inside the package clearly mentions OnePlus Buds 3 Pro, so there is a clear mismatch.

I’ve already contacted Amazon support and shared photos. They said the issue is under investigation and asked me to call back on 28th (after 5 days). However, there is no return or replacement request visible in my account.

I’m concerned because I’ve heard cases where Amazon denies such claims after investigation.

Has anyone faced this before?

What should I do next to make sure I don’t get stuck?

Any help would be appreciated.

I am a big fan of thinkpad laptops.

Currently I am using a 10 year old acer touchscreen laptop. Usually I browse, study various sites and prepare powerpoints for professional purposes.

As my budget is low, I am planning for an older thinkpad like X1 Carbon 9th gen. Amazon has some thinkpad available within 400 usd. It sayes these are 'Renewed'. I even don’t know what's the meaning of renewed. Is it refurbished?

I can also try from Amazon India where refurbished thinkpads are available.

Will it be a good decision to buy those?

Why amazon auto cancels the orders can anyone tell me

Auto cancels