u/Living_Twist2840

Hi everyone,

I recently ordered OnePlus Buds 3 Pro from Amazon, but instead I received boAt Airdopes 219. The shocking part is that the invoice inside the package clearly mentions OnePlus Buds 3 Pro.

I’ve already:

Uploaded photos showing the product and invoice mismatch

Contacted Amazon support multiple times

They said the issue is under investigation and asked me to call back after 5 days.

However, I don’t see any return/replacement request in my account, and I haven’t received any confirmation email or SMS

I’m a bit worried because I’ve heard that sometimes after investigation Amazon may deny the claim saying the correct item was delivered.

Has anyone faced a similar issue?

What was the outcome?

Did Amazon resolve it or did you have to escalate?

Any tips on what I should do next to make sure I don’t get stuck?

Any advice would be really helpful. Thanks!

Hi everyone,

I ordered OnePlus Buds 3 Pro from Amazon but received boAt Airdopes 219 instead. The invoice inside the package clearly mentions OnePlus Buds 3 Pro, so there is a clear mismatch.

I’ve already contacted Amazon support and shared photos. They said the issue is under investigation and asked me to call back on 28th (after 5 days). However, there is no return or replacement request visible in my account.

I’m concerned because I’ve heard cases where Amazon denies such claims after investigation.

Has anyone faced this before?

What should I do next to make sure I don’t get stuck?

Any help would be appreciated.

Hi everyone,

I recently ordered OnePlus Buds 3 Pro from Amazon, but instead I received boAt Airdopes 219. The shocking part is that the invoice inside the package clearly mentions OnePlus Buds 3 Pro.

I’ve already:

Uploaded photos showing the product and invoice mismatch

Contacted Amazon support multiple times

They said the issue is under investigation and asked me to call back on 28th

However, I don’t see any return/replacement request in my account, and I haven’t received any confirmation email or SMS

I’m a bit worried because I’ve heard that sometimes after investigation Amazon may deny the claim saying the correct item was delivered.

Has anyone faced a similar issue?

What was the outcome?

Did Amazon resolve it or did you have to escalate?

Any tips on what I should do next to make sure I don’t get stuck?

Any advice would be really helpful. Thanks!