r/Staples

Everyday there’s like a handful of people asking about notary. They either accept that we don’t do it or they get snobby.

“But google says you do” “You should change that.”
I’m not in control of that. They don’t google this EXACT location either so they use their AI generated answer as proof that we must notarize their documents. Then they walk around the store asking multiple employees the same question to be told no like somebody is lying.

I don’t know anything about notary. Maybe some stores offer it but I know that mine doesn’t. So we tell people know then they get petty.

So I’m very new, like two weeks in and my main job will eventually be print. I’ve only been doing it like 2 or 3 shifts a week for the first maybe 2 hours of my full shift and then move to customer service until close, so I still only know a little about most things.

I finally got left on the print floor semi-alone for more than a few hours and I’m currently on break, so my print supervisor isn’t here anymore. TWO customers came in to pick up their orders today and were upset that the words were cut off. The same associate initialed both others. I had to redo them completely for both customers. Luckily they weren’t massive 100-page jobs but still, I worry for the day one will be. She didn’t even seem to quality check or even care that they weren’t done correctly. I would’ve known for sure to try again and scale them right before ever binning them. And I’m NEW.

What do I even do here? I’m a brand new worker having to fix someone else’s orders because she can’t reduce the size of the files by 4%. It just gave me so much extra unnecessary anxiety when I already still mostly don’t know what I’m doing in print… and I don’t want to look like that person who talks about other people… so early on, especially. Do I let my print supervisor know?

Just wondering, does anyone have a concrete answer for how we're supposed to charge for multipacks of latex balloons? I know that the helium cost is now included in the cost of the foil balloons, and the individual latex now have helium cost baked in, but I keep getting different answers from different people about how to charge for latex multipacks. Guidance would be appreciated.

Its been like 7 weeks since ive been hired as my stores rss and honestly its definitely worse than I thought. Its not even my coworkers there pretty great actually, but god is retail management fucking terrible.

I didn't know Amazon returns would be our most trafficed service (other than print) but like most retail business there aren't enough hours to run it properly, i don't understand how they don't just combine Ipostal, Amazon and everything to do with UPS into a shipping specialist position so they dont take away from the print or other departments time

And speaking of print Holy Fuck i hate the self service printers ive seen multiple times people just standing!! In front of the printers not even trying to do it themselves, ive never seen such entitlement its fucking disgusting and along with how old those printers are which means they malfunction alot it makes me wanna avoid print like the plague

And now the part thats most annoying is my job, I have no idea how they expect me to sell so many protection plans especially in this economy, ive literally been told to basically harass customers about it when they're getting a laptop or printer its feels terrible having to ask "are you sure?" Several times in one transaction

All in all I don't think i can keep doing this customers sucks, the goals suck I definitely don't get paid enough, i can see why the guy before me quit so abruptly

Just wondering if anyone else can help me manage my expectations. Ordered from the site last week....they say "overnight delivery" on the website, but was more like 5 days. Anyway, the online status doesn't change until today, and suddenly said "Shipped". Waited all day, no package. Called them up at 7:30PM, and they said it was delivered at 2PM. Now they're saying to wait ANOTHER 1-3 DAYS for someone to contact me back about it. I asked what company delivered it, and she said they do their own delivery?? I never got any delivery notification or photo proving they were even at the correct house.

I needed this item (like yesterday), and am now waiting through a fuzzy amount of additional time, with no known outcome.

Does anyone know what can I expect from here? Will they actually contact me in a timely fashion (or at all) ? What are the odds they'll stick me with the charges?

I work at one of the stores that dodged the renovation because the town it's in has a helium ban.

What I'm wondering is, what's it like? I see people complain about it on the Reddit but I'm curious if it's just similar complaints to when...the other tumor of a department...was added. ​​

Hey everyone I just found this subreddit. So I really needed a job out of college (I'm Design major ).

So I'm working where and trying to find another job part time or something, until I saved up enough money to move out Tona place with better opportunity. ( Idk full time jobs are scarce here )

And got a print sales specialist job at staples. Yesterday was my first day so I just did videos. What is the job like?

Am I gonna be cross trained in other departments as well? Or is it just one department? Do I get paid for training?

And also where are the w2 form located? My other jobs provided them in onboarding on or before first day but here I haven't seen it.?

Thanks everyone.

I just went to a local Staples store to recycle a battery and earn points and I was informed it now costs $2.99 to recycle a battery, and I no longer receive points.

PSA to those who have been using this program to recycle batteries at Staples! It's really unfortunate there's no way to earn points for recycling dead batteries anymore.

Was only scheduled a couple days this week, and ofc on my days off my manager tries calling me to ask if I'd like to come in for a shift. Like no wtf, I have a life outside of work you know. The days you don't schedule me for work, I either have family things to take care of,errands to run, or anything else. You don't have me scheduled that day? Shit,then that's a day I can schedule myself to do whatever I need or want, because that's how it works. I am not on your time when I am not on your time LMAO.

I understand the reason you're calling is most likely due to someone else calling off,but that's not my problem. The few times I've had to call off,you made me feel like shit and guilt tripped me to have me come in anyways. So no,I don't feel bad for not coming in. Maybe if you gave us all more hours by default,and more respect, people would call off less.

I’m used to work at Staples from 2023-2025 but left for another job. Re applying because I need something for the summer. How’s it been so far? Anything new??

to preface, i think honesty is the best policy. however, EVERY time i have brought my service animal to an interview, i have been rejected. so i stopped bringing her. i just got a job in the print department at staples and i wanted to know from anyone who works there if its accessible or safe for her to come.

i ran out of options for a job, found that i really was interested in the print dept and got the job so i took it without really thinking if she could come with.

i don’t see the job being so strenuous that i wouldn’t be able to have other accommodations, but my service dog is my BEST accommodation for my disability.

please let me know <33

I love working print. It’s like papa’s pizzeria or some other restaurant game.
Had to get that off my chest thanks for coming to my ted talk

Former ASM here. I left staples last month and was just shy of my 1 year anniversary. Here is a small piece of my experience at Staples, as an ASM.

The interview process was okay, 3 interviews in its entirety, one being with the recruiter, one with the DM and final one with HR. I have almost 2 decades of supervisor and manager experience both in retail and logistics, so I am not new to this type of work. The very last call with my DM prior to me being hired on she said that if I make the store numbers and exceed them that I will be fast tracked to general manager, especially since I have the vast background. Remember that last sentence.

I worked 5 days a week, 45 hours a week and I basically ran a tier 2 store. We had 3 very part time cashiers and 3 people in print (never worked together always single coverage, same with the cashiers) and of course our MIL and RSS and a GM who was using his hours between different stores to help out the district. My normal day was going in and opening the store, being backup cashier, backup amazon returns associate, copy and print support / self serve assist, passport photos clerk, UPS pickup attendant, customer service in furniture and manager / lockup guy with keys to get anything that had to be placed in lockup. This is before anything extra on Zipline or anything the GM or DM wanted.

In 2025, my personal total rewards YTD was at 71%, ESP was at $19,000, KEAP was an average of 6 a week and the store numbers sky rocketed and we quickly became the bragging store in the area for several months. Oh, our NPS survey score also started going up, so our stores received more funds for internal celebrations like food or whatever.

About 4 months in a store manager position opened up not too far from me and I applied? I was overlooked. The manager they hired didnt even last a month. The store became available again, I also asked to apply and they said "opportunities will come for you soon enough!" The 2nd guy they hired quit after 2 months. I was told by several GMs that having amazing numbers (I far surpassed any corporate average) would get me in a GM role.

By this time, my attitude toward the company started to sour. Amazon returns began ramping up constantly without stopping, more people wanting passport photos, me having to be at everyone's beckoning call while expected to do my own duties as a manager. Every customer question became annoying "What ink does my printer need, model is Officejet 45838" I would look at them with a dumbfounded gaze and ask "whats the ink cartridge number?" They would often tell me "I dont know i thought youd know!" Sure.... let me Google that for you. I would see the same faces doing amazon returns. The amazon returns line often would be longer than the actual staples purchase line. Our main cashier would call me anytime there was more than 2 people in her line and I had to assist because otherwise she would get mad nobody was listening to her. When they announced the arrival of party city, I knew my days were numbered.

I finally made the choice to leave. By March I began hating the job so much. Once youre lied to about being "fast tracked" to a GM and do EVERYTHING Including having some of the best personal numbers chainwide you begin to feel like you're a hamster on a wheel going nowhere. The juice wasnt worth the squeeze. The pay and lack of forward progression wasnt worth the headaches and rage I delt with on a daily basis.

Thanks for reading everyone! Good place to vent. If you do apply for staples just be aware. Lots of hats to wear and low associate hours given.

We had multiple people today come in, hear that we now charge for recycling printers, and just drop them off anyways and leave to "get their wallet out of their car".

Methinks this'll be an ongoing occurrence, since people earlier this week did the same with leaving bags if batteries in the tech recycling and walking out.

I’m not going to cheat for rewards. It’s not my fault my percentage dropped because management decided to send 5 people who don’t care about rewards to me. I offer to sign every customer. I tell them about our deals and promotion (which we haven’t had any good ones in a while and recycling policy changed).
They expect me to force signups by asking for their phone number and entering the information before they realize. That doesn’t work when most customers are trying to pay and leave. I’m not going to cheat but the only other option to have a chance for sign ups is to lie and exaggerate about the rewards program. Or maybe the policy should change so that small transactions don’t count cause obviously those people don’t care or come here enough to need to sign up. This job has this stupid quirk of making it difficult on employees with these metrics. It should not matter this fucking much

Just a bit of a rant, I’m new here and to Staples as an employee so hopefully it’s okay...

I just had my third day of work, they hired me to do work in print and also to eventually train me to be a TSA Precheck backup agent. I haven’t gotten to either of these jobs yet, my first three days were spent in customer service and Amazon dropoff learning the “basics” after three days of computer training that started a week ago today. I believe Sunday my shifts are changing for the purpose of me having to go in with the print department finally all next week. They also have me staying late Sunday night to do inventory (the one time a year they do it, according to my coworkers).

My problem? I’m dreading it. I’ve been reading about the print job on this subreddit a little here and there and the idea of going back into customer service and Amazon returns has already made me struggle to sleep in this morning. I was nervous about what was only my third day at work today and it went about as wildly as I was expecting. Most transactions are okay but then there’s that one situation where a customer’s really upset about something for no reason or there’s some new thing someone wants to know that I can’t answer because I haven’t actually been trained to know a majority of that one job yet… and I feel like a total moron all the time because of having to ask about so many things. Those few incidents every hour just break me down so much more than I’ve ever been used to with other jobs. I do have anxiety that I acknowledge has made me worry about things much more than I’ve needed to before but I’m pretty good at keeping it internalized, at least around others.

I don’t know what to do. My current plan is to survive the next few weeks or however long it takes them to train me for all of my three jobs there so I can learn as thoroughly as possible and see if it gets better. I’m 27 years old and I really can’t just leave a job again, I’m still stuck living with mom and I don’t want to be back to unemployment hell searching months on end for someone who will actually hire me. I’ve learned in this current job market that my degree, variety of experience, and work ethic just isn’t enough to cut it anymore.

I’d appreciate any insight, advice if I keep going, maybe some similar feelings you might’ve felt at this point… anything. Thanks. I’m sorry if I sound really pathetic.

Does anyone know if there’s a way to print double sided anymore from the print from usb or email option? It’s been gone from that for weeks now but exists on copying. Is there a way to fix that because honestly it’s becoming a pain to redo at full serve things.

Edit: will do a test tmrw.