r/Bookingcom

Hi everyone,

I just received an email from Booking informing me that my confidentiality code has been changed.

The email says: “For security reasons, we have updated the confidential code in your booking confirmation details.” It then includes all the details of my accommodation, dates, and booking information.

I was wondering if this has ever happened to anyone here before? Is this a standard email from them or could it be suspicious?

In my case, after checking, the new code mentioned in the email matches the one I currently see on the website, so everything seems to be fine.

The email comes from noreply@booking.com, which is normally the address used for all Booking reservation-related emails.

Thanks in advance for your feedback or experiences 👍

I want to share my experience to warn others about a recent situation I had with a listing on Booking.com.

I booked an apartment in Rome (near the Colosseum) for May. The listing had around 96 reviews and a score of 8.8, so it seemed legitimate. After booking, the host sent me a message through Booking.com with a Google Docs link asking for personal details.

This immediately raised concerns. I did NOT fill it in and instead contacted Booking support.

After investigating, Booking confirmed that:

- The property was involved in fraudulent activity

- The listing has now been removed from the platform

- My reservation was cancelled

I also discovered that the photos used in the listing were taken from a completely different property in another city.

Fortunately:

- I was not charged

- I blocked my card in time

However:

- I had already purchased flights for 4 people based on this booking

- Prices for similar accommodations are now significantly higher (2-3x the initial price)

- Booking.com declined to offer ANY compensation or assistance with rebooking

I understand policies may vary, but I think it's important for others to be aware that:

1. Scam listings can still appear even with reviews

2. Never follow external links sent by hosts

3. Even confirmed bookings may be cancelled without support in such cases

I’d recommend double-checking listings carefully, especially if the price seems too good to be true.

Has anyone else experienced something similar?

Hi. Canadian here. I have a booking (edit: should mention the place is within canada) for this weekend, and I believe it's technically a non refundable option since I knew I was going (I only booked like 2 days ago)

All is well, until my card declines. Says to change the card within 24 hrs or else lose the booking.... um okay fine no prob I'll change the card. I navigate to the button to update card, and of course error. Fantastic. I try again later, new browser, incognito, nothing. Ugh, so I contact the property, they say I see your booking but bc it's booking dot com they can't change... they made a note so I don't think it will get cancelled but not sure... sent support a message and they just said contact property and try again...

Is there a canadian phone? or an actual live chat with a person? what do I do now? I will keep nagging support, but I don't think they will get back with enough time

Who else has received a phishing email or a WhatsApp message from a random person about their booking?

Isn’t it concerning that there’s a real possibility your personal and travel information could be exposed after booking through Booking.com?

Share your experience so that people don't fell and maybe booking.com starts to carry just a bit.

hiii so i don't know if this is a me problem but every single time i try to book something on booking.com i get to the checkout and suddenly there's like 3 extra fees that weren't there before. like i'll find a hotel for €85/night, think ok cool that's reasonable, and then by the end it's €120+ with some "property fee" and "service fee" and god knows what else. like just show me the actual price from the beginning?? is that so hard??

it's been getting worse too, i swear a couple years ago it wasn't this bad. now i dread getting to the checkout page lol

so yeah i'm pretty much done with them at this point. what are you guys actually using to book hotels/hostels these days? is there anything that's actually upfront with pricing or is every platform doing this now

any recommendations would really help bc i have a trip coming up and i genuinely don't know where to book anymore...

So.. I'm new in my role on (ugh) probation and unfortunately booked work travel twice with booking.com.

I paid for a hotel for a night, and booking.com have a monopoly on the rooms at this place. OK.... so I use them. Twice.

They proceed to charge me, and request I get an invoice from the hotel itself. I have to request parking 3 times from the platform, then once I get there, STILL NO PARKING, so I have to ask the hotel and pay a fee.

I get the invoice and hotel has charged me for parking, yet their total is a good 23 or so dollars less than what got charged to my corporate card.

And lo and behold, no one knows why. If it were me, I'd pay $23 to never speak with or use booking.com again, BUT I NEED A RECEIPT TO PROVE WHERE THE MONEY WENT!!!!??? Or I face further scrutiny from work. Given the current employment market, I'm not exactly walking into a new role either.

In the words of my favourite Brazilian band, RORTS!!!! BLOODY ROOOORRRRTTTTSSS!!!!!

ETA: I made a formal request for an invoice, three times, no reply or acknowledgement. First on the day of booking, then 21 days, then 24 days since the booking.

I made a reservation to an apartment steps by the Colisseum but I found out then it was a scam because they tried to make me complete credit card details. When I advised, I called Booking and they told me that they would relocate me, since the prices went up a lot in that area. I requested them to first confirm if this cost was something they would assume and the operator said yes it almost suee let me check, Ill call you back. since she didn’t, I call them back and another operator raised it to senior management, and the offer she gave was to reimburse the difference in Booking credits to be used in 12 months, which clearly doesn’t work for me.

Has something like this happened to you before and do you have an idea on how should I manage this?