r/verizon

So Netflix and YouTube raising prices who’s next lol everyone increasing prices now

Does anyone miss the good old days when you could be anywhere (a basement, an elevator, stuck in a snowstorm or even a hurricane) and still have service? Don’t you miss being able to picnic with loved ones or walk your dog without worrying about losing signal?

And who could forget those really convenient moments like sneaking around with a married man, only for his partner to walk in, and you dash into the closet… still with perfect service?

This is so maddening.
I got kicked out of my Verizon page after entering the wrong code. Then I got a message asking me to reset my password. Only at first the system didn't even recognize the number I actually use on my phone. Then all my attempts to reset my password went into a maze of two-factor authorization which continually responded to my validations by saying something had gone wrong.
Ultimately I got a message - I kid you now - saying "We are sorry you are having trouble. Goodbye."

Having asked at a store, I tried to dial *611 and repeat "representative". Which brought me to a link to... an AI thread. Which then bombed out.

Basically, I can't do a thing to reset my password nor contact a single human being to get help.

Anyone got a trick to get in?

Customer came in because he can’t figure out how to restart his phone ( he’s with a Verizon owned company not Verizon itself) and I get in trouble for showing how to do that since he’s not technically a Verizon customer? Fuck this greedy ass company and its bullshit rules

I just saw an offer for 25% per line. Just a heads up it does not stack if you are already getting $10 off per line.

I had a "promo" where I was paying $55/mo for 1000/40 on spectrum (download/upload, Mbps).

My bill since increased to $65, and every year I'd call back to have it reduced. Promise of bidirectional 1Gbps "soon" for the last two years... nada.

I can get 1000/1000 for $35/mo since I'm a VZW customer (I assume "Get More" plan is sufficient for this, correct me if I am wrong.) The 6 months for free and a $100 GC, on top of 1Gbps upload and a "free" wifi 7 router. Seems like a no-brainer.

I'd think about sticking with spectrum if they offered me $30/mo for their 1Gbps/40Mbps plan. Think it's possible?

But to the heart of my post: Has anyone switched from Spectrum to Verizon/Frontier fiber? How is the service, are you happy with your decision?

Thanks

This morning my Verizon 5G internet went out. I don't know how long it was out because it was very early and I was still sleeping. However, both of my laptops and my phone reconnected to wifi without an issue once it was back up working around 7:30 a.m. CT. It is now 6:00 p.m. CT and neither of my Rokus will connect to internet even though my wireless connection shows as "excellent."

I have done the following multiple times throughout different parts of the day:

• Reset my router by unplugging and plugging it back in.
• Disconnected and reconnected the Rokus from both TVs.
• I was able to connect one of the Rokus to my iPhone's hotspot once, which allowed me to do a factory reset, but now that won't connect so I'm stuck again.

I have been on Roku customer support chat--no help. Their customer support phone number goes to a voicemail inbox.

I have been on the phone with Verizon customer support. They say because my other devices are connected, there's nothing they can do.

Any ideas welcome.

I started having this issue on the new IPhone 17 in early March. I have tried everything to fix it.

1-Resetting RCS off and then on.

2-Resetting Network Settings.

3-Calling Verizon to check if there is an RCS block activated, there wasn’t.

4-Having Verizon re-build my line on the plan.

5-Deactivating the line in settings and reenabling it.

6-Factory Resetting the entire phone with no backup restore.

7-Using the Apple Devices app on Windows to completely reinstall the Firmware and Operating system, which was a headache with the occasional errors. Got it working though.

I am currently just waiting for it to activate, checking it often.

Like I’m at a loss, I have no idea what to do other than wait and see if it eventually activates.

I haven’t tried switching the IMEI’s to see if that fix works but so far, It’s like everything I have tried has not worked and I don’t want to reactivate it again, which might cause it to malfunction even more.

All I know is this is infuriating,

I have searched the internet nonstop for a fix but with no solution yet

Anyone else have this problem?

And if so, how did the problem get resolved?

My service with my current carrier is weak and I ran into a Verizon field rep and the deal sounded good. Said he'd get back to me, then he came at me with the hard sell to to try to get me tow set up the switch. I never trust a hard sell. Sounded good until it didn't. Couldn't find the deal online and there's not Verizon store for miles.

Anybody know this plan?

So I’ve been on Visible+ Pro and recently found out the hard way that after a certain usage point (around 400GB+), speeds get consistently reduced for the rest of the billing cycle.

Not talking about normal congestion where it comes and goes… I mean a steady ~1–2 Mbps no matter the time of day. Support even confirmed it’s automatic based on usage and not due to any violation.

That kinda killed the whole “unlimited” vibe for me.

Now I’m considering switching to Verizon postpaid, but before I do… I want to ask:

👉 Are there any similar hidden thresholds on Verizon plans?

👉 Does premium data actually stay usable even at high usage?

👉 Or is it basically the same thing but just worded differently?

I don’t mind network management or deprioritization, but a consistent speed cap after a certain point is something I’d want to know upfront.

Would appreciate real world experiences, especially from heavy data users.

My phone bit the dust and I need to replace it. I am a Verizon Business customer, so my only customer service options are online or over the phone. Well to log in online they need to either send a text message or call a number to give me a passcode. Well I can't receive any text messages. And when I ask to receive a phone call for the passcode, the call comes in but then just hangs up without giving me a passcode.

I tried calling, but again I have to receive a text message and tap a link in the text message.

I tried going to an actual Verizon store, but because I have a business account they can't do anything to help me,

Fuck Verizon.

Could you guys please share schedule for this role, pay and overall experience

I've got a fully paid off prepaid IPhone 17 Pro Max. I just pcs'd to South Korea. I've been trying to carrier unlock it since early March. I've emailed them my orders, ID, IMEI, Phone discription, and used my military email. I'm tracking the new 365 day locked sim policy for prepais, but also aware that deploying military get an exemption. I've been rejected by email once and shrugged off over the phone several times. Is there atricky to get them to follow their own policy? All I want is for them to honor their own military exemption to the dumbest rule.

Hello! Just started verizon corporate retail, and our first check will be friday the 24th. I was just curious if anyone gets their check a day or two early, and if so, which bank! I know some banks give you access to your funds a little earlier. When I worked at&t corporate, the app “albert” would clear my pay on wednesday instead of the traditional friday. I’m just trying to manage my upcoming bills, I have my credit union and chime account set up for DD. I appreciate you in advance 🙏🏻

I’ll be spending a week in Jamaica. I’m from the USA. My family all has iPhone 14s on Verizon Wireless. I’m getting mixed answers on Google.

Do I have to pay the $12/day for the Verizon TravelPass or will my phone work just fine if I power it off and back on again?

Thanks in advance for any help.

I wish I could even keep track of how many hours, the gruesome experience and the inconveniences I have been through the past few months. I won't even mention what happened during the 3 months when I started with nearly 12 devices and back and forth of returns and billing issues and devices not working, replacements, etc. Most of them seem to be resolved, preventing $800+ billings when it all started out with just a trap of $25/for lines and $30 internet and "free phones". I am down to 5 lines and 1 internet but still having problems with 3 of the lines. Two of those lines are having "activation issues," and resetting the e-SIM and support still hasn't fixed the issue. The devices do have a connection and show they are active on Verizon ends however, they are unable to receive calls & texts. Outgoing calls and texts can be initiated on my end for these 2 lines. Factory settings, and nothing is being blocked unless Verizon is blocking something that I am unaware of. Currently, we have tried reactivating the e-SIMs about 3 times; hopefully, they will get it working! Those 2 are ongoing issues. I am the only 1 line that is active and was successfully ported over.

Now the last line is where I need some help, and looking to resolve. It is a stolen line (police report and robbery) and a device provided "free" from them. The phone has been stolen and has the Total Mobile Protect Business Insurance plan on it. So it is currently suspended, but they won't allow me to terminate the line....Verizon reps are telling me that I should be initiating a claim to replace it, but the claim is saying that I have to pay a "deductible" of roughly $240, which is roughly 1/4 of the iPhone 17 device agreement. However I don't want a replacement! Would the paid amount go toward the balance? So where is the "lie" or "scam" that there is no such thing as "free phone" or "insurance" because there is a "Device Payment Agreement" plan and "insurance" doesn't cover it because you are still "paying" for it yet terminating the line would still means you have to pay the stolen device balance AND early termination fee?.... Am I really screwed about a grand - paying for the Device Balance and the Deductible? Even had another 'agent' or 'rep' tell me, yeah, the "device" is free but not the "service." WHAT SERVICE? Terminate the dam line as I am not using the service? I don't mind taking just the early termination fee, but it better not include the DEVICE BALANCE!? (Anyone can confirm that would be great!)

Problems and issues after issues and hours spent with customer support. Did I really save from switching? NO I HAD MORE PROBLEMS and SPENT MORE time with customer service (I think I am at like the 60-hour mark within these 4 months spread across authorized store, calls, and chats). Wasting my valuable time. False promises and phantom discounts/credit that may or may not show up on your bill. Seeing all the other things people experience is just confirmation bias at this point. Like, seriously, can I even cancel everything at this point and leave? What freakin hidden fees will that incur, like the device balance and termination fees (TAKE THE DAM so called free phones back too!) No contract? Lies the "Device Payment Agreement" is the 3 year contract hidden for you!

Anyone in the Chicagoland area seeing all these Verizon retailers popping up just ignore them! I wouldn't recommend. THEY STRAIGHT UP LIE TO GET YOU TO SWITCH. I brought my bill and yeah after 3 months of the bill being equalized. My bill now is HIGHER than it was if I stayed with my past carrier. Among my friends, most just stick with T-mobile. Better service, great signal, clean billing, and reliable and stable connections. AT&T is alright but terrible in some areas with no signal and if you get a good deal locked in then go for it. Mint and Boost are just subs of T-mobile, they are decent just less prioritization and occasional drops. I have yet to try Comcast, but I may never know if I can't get out of Verizon. I'm about had it with Verizon

I canceled my service with two different agents, turned in my equipment and all and I’m still getting billed. I went on the chat again to tell them that my service has been canceled MONTHS ago and they’re still billing me. I’m about to threaten to sue

I have been a satisfied VZ Prepaid customer for many years, and I have upgraded 2 phones before.

I usually buy an unlocked phone on eBay.

Now I absolutely cannot remember how to transfer my VZ prepaid service to the new phone.

what are the steps?

I cannot seem to get in touch with any VZ support