u/volcat0197

This morning my Verizon 5G internet went out. I don't know how long it was out because it was very early and I was still sleeping. However, both of my laptops and my phone reconnected to wifi without an issue once it was back up working around 7:30 a.m. CT. It is now 6:00 p.m. CT and neither of my Rokus will connect to internet even though my wireless connection shows as "excellent."

I have done the following multiple times throughout different parts of the day:

• Reset my router by unplugging and plugging it back in.
• Disconnected and reconnected the Rokus from both TVs.
• I was able to connect one of the Rokus to my iPhone's hotspot once, which allowed me to do a factory reset, but now that won't connect so I'm stuck again.

I have been on Roku customer support chat--no help. Their customer support phone number goes to a voicemail inbox.

I have been on the phone with Verizon customer support. They say because my other devices are connected, there's nothing they can do.

Any ideas welcome.