r/retailhell

They don't have their physical card with them. Its our policy that in order to type in the card manually they have to have the physical card with them, not a picture of it, not a number written down, but their physical EBT card. This is due to people buying stolen EBT cards on the street and trying to use them. I love denying them and watching the hysterics unfold when they don't get their way.

I always get the weirdos in the morning man....

Weird customer comes in and I already know of his shenanigans. I can understand that people have their own hobbies and interests that they wish to talk about.

But this guy just loves to talk about his guitars, specifically his trans-aciustic guitar. I swear everytime he comes to pawn it he tells me his life story with it, he probably nuts to that shit. He then talks about his life problems.... tf do I care man? Just pawn your shit and leave my guy stop being weird.

Today he came because he had another guitar pawned with us that he said himself "its a piece of shit." A begginer guitar that he pawned alongside a guitar case. So he comes in to just get the case out and leave the guitar here. So I go through our usual procedures, checking in with my manager, and explain to him that to get his case out he needs to pay the cost of the guitar and the total accumulated interest instead of having to pay the full amount for the guitar and case.

The guy's jaw dropped in shock like I just cursed at him or something. He complains, we go back and forth, then he drops that bs line. "She doesn't know anything snd you know why? Its becaude shes a woman!"

"She doesn't know you can sell the guitar and get the money for the interest and then some!" Not how it works but ok my guy.

Tldr: Customer came and thought he wouldn't have to pay to pick up his stuff. Gets a reality check.

I’m a pretty skinny girl too so I was like ummmmm

Went shopping at another store while still in my work shirt from grocery. Had a karen incident. Karen was leaning over the meat counter where nobody was working at the time. I thought I'd be nice and tell her that nobody was there so she can stop shouting in her nasally tones and move on with her life.

Instead she tells me "well then you can just leave me alone." Alright bitch, i'll let you banshee screech into the void next time even though I saw the meat guy go home.

Every single day this group of firefighters come in and buy groceries they never say excuse me and constantly get in the way. I've almost hit them a couple of times by accident because they think it's okay to walk in front of my carts. They literally spend 1-2 hours here every single day, in uniform. They park their fire truck on the side of the building, right next to the parking spots. You have to look around their truck so you don't get hit by cars while crossing the parking lot.

I was on a week long, vacation and it was wonderful. as I was in Boston for the magical weekend of anime and red Sox games. Anyway while I was in my hotel, I got a call from the store and I didn't pick up because I am on vacation. the store manager found my Facebook and try to contact me on messenger. I said what's up, you are no call no show on Easter. I was like no and send her a photo that I took with the schedule showing the request off on it. she was like I have no janitor right now. I was like I will be back Monday. plus Easter is voluntary because the store is only open 6 hours.

I get back on Monday and I clock in a half way through gathering trash I get a call to the office and am told that I am being written up for taking a picture of my schedule because other people's names were in it. I was like yeah, that ain't happening because I want my union rep. she was like it just write up.

my union rep showed up and the other managers came in and saw the write up was like no reason for a write up.

when I got to my department I saw that the other janitor never changed the mop water for a week and I had to throw out the mop head because it was moldy and had to bleach and wash the bucket. I brought it up to her and she was, he is like a hard worker unlike you.

two coworkers told me he only showed up for two of his shifts and he spends most of his time outside smoking and then spraying air freshener through the entire store.

I feel like why didn't I just stay up in Boston and never come back

I worked pretty much a full shift at SCO today.

My store was closed Easter Sunday.

Sunday is normally when the previous sales end and new sales begin. Thus old labels are taken down and new ones put up.

Well, since the store was closed Sunday and its big box, of course I haven’t the foggiest fuckin’ clue if that’s been taken care of.

Until I walk in today. I had easily 5x the price check calls coming back with “old label, honor price”. It just takes time, but doesn’t bother me.

On top of that though, it seemed like our entire system went a bit nuts. I had trouble scanning bar codes on one of the two ways we have to check prices/availability, etc, probably 40% came back with “item not found” on one or the other. Then, the SCO machines started getting cute. One developed a big lag problem. It would scan the item but have a 3-5 second delay between it and showing the scan…and the two or three others you did waiting for it to respond as well lmao. I managed to get that one running after an hour or so.

But then, another unit blue screened its card reader. That’s down the rest of the day or several days as that’s an internal security override, I came to understand. There was about a 20ish minute overlap between the two being both down at the same time.

The two together made for a bit of a squeeze for a while.

But it really did feel broken today. A lot of things which do occasionally go wrong all seemed to converge today for some reason.

Thank god I have my therapy Subaru lol

A lady came to buy a playing card, She took 5 minutes to download an app that will give her more cash in her card and there's was people were waiting behind her she said they weren’t with her, so I helped the next customer while she stand beside the counter.

After I finished her transaction, she wanted to order again for new people who just walked in — not even in line ( they are her friends) , I already had a queue, so I took the next person. I didn't heard her Cleary when she said wait ! According to her when she was complaining to the supervisor, she said " I told her to wait "

In that moment I already finished her order. And the cousmter in the line was waiting and long queue, Is strange that she waited for one minute and she start scolds me: How dare you ignore me? I worked one year and half in that field but still problems came to me even with experience.. people who work in similar jobs. How do you see that situation ?

I’ve been working my current job for nearly two years now. It’s been my favorite workplace so far. My coworkers are amazing, my boss made me feel safe and heard, the work made me feel fulfilled. I could be myself in a place I felt safe and accepted.

Then the boss quit due to pressure from corporate. She would often stand up to them for us, telling them that their expectations for productivity were completely unrealistic. (Which they are. Stock team is supposed to unload a truck in like two hours. Which is impossible.)

She was temporarily replaced by the assistant manager, who was also chill. He helped me with an hr case for a guy who kept misgendering me. Then corporate offered him a position for higher pay at another store and he took it (honestly, I don’t blame him. Our pay is shit.)

He was replaced by Tom. Tom is a seventy year old white man. He’s rascist, he’s misogynistic, and he uses company policy to bully employees.

I worked in the stock team for ages. Due to our AC being broken I would often wear tanktops or sleeveless shirts to keep from overheating. This is against dress code, but as long as I was productive and doing my job to the best of my abilities, nobody has ever had a problem with it. I showed up on time, I came in on days off when we were understaffed, I stayed later to help with things that didn’t get done. Recently I even walked to work in a blizzard just to get to work on time.

Tom has a problem with me. He is always getting on me about dress code.

Thing is, I don’t make enough money to buy more clothing. Almost none of my clothes are actually mine because I left all my stuff behind getting out of a bad relationship. My current partner has been letting me borrow her stuff so that I can go to work and not wear the same shirt every day.

Tom doesn’t give a shit. When I told him he threatened to cut my hours. Which makes no sense. Cutting my pay because I can’t afford things??? Are you fucking serious??? He finally offered to buy me a single “cheap” shirt to wear to work. The way he said it was so condescending. I had to stand next to him and watch in front of everyone I worked with as he “did me a favor” and bought me clothes I couldn’t afford. It’s fucking humiliating.

I get it. Technically I’m breaking the rules. I should just get tf over it and find a shirt to wear for the week. I should wear the one that he bought me. But wearing that shirt would be the most humiliating thing I’ve ever done in my life.

He recently called me into the office for an official verbal warning. I tried to explain to him that he’s been blowing it way out of proportion. That nobody, not ever customers, have ever complained about how I dress. (The clothes are never overly revealing and are most often athletic tanks so that I don’t sweat too much on my walks to and from work.)

He once again threatened to cut my hours and I’ll admit, I kind of lost it. I went off about how he has no idea what others have gone through. That he was lucky to have been born privileged. He told me that he wasn’t privileged. That he grew up poor. I asked him how many times he’d been stopped by police for no reason. How many times he’d been afraid to walk home alone at night for fear of being kidnapped. He ignored me and said that he’d worked hard to get where he was.

Well I fucking grew up poor too. On top of that. I grew up autistic, trans, and asian. Now as a woman I carry a knife and pepper spray everywhere so I can walk home at night without worrying too much. People on public transit had flashed and spit on me. I was homeless after the abusive relationship until a friend took me in. My parents both (at separate times) kicked me out. He told me to pick out more clothes so he could buy him but I can’t make myself wear those clothes. I’m applying to new jobs because I can’t fucking take it anymore. He has ruined the best job I’ve ever had. I’ll miss my coworkers but I can’t work with someone like that as my boss.

I'm in retail management at a bigger corporate job and am fairly young to be there (27) which I am very aware of. My two coworkers who are also assistant managers are way older than me (mid fifties) and have decades more experience than me with our job. Typically we get along, have much better communication than other stores in our district, and so our jobs very effectively together. However one of them is the biggest old catty bitch I think I ever have met.

Every single thing that happens that minorly effects her you would think is someone saying fuck you to her face. She constantly bitches about everyone being in a bad mood, while simultaneously being in a shitty mood every single day. She talks shit about everyone to everyone including me. She literally got HR complaints for being a bully when my other coworker first started. she thinks she knows everything and makes it very clear she thinks she's the greatest thing to ever happen to our store.

We had a bad day last Friday, I came in as the closing manager and it was an absolute shit show. I don't want to go into too many details because it'll give away where I work, but anything that could be wrong was wrong. Now anytime I have had a bad day I've been put through the ringer. Told I'm selfish, don't care about my other managers sections or job, told I don't know how to do my job, that I don't work hard enough etc. I vented to our boss about it, because she is very level headed and understanding. She said I should talk to her about it and express my feelings, that they were valid and it should be an easy conversation and would help her see my side. so I very calmly and professionally tried to talk to her about how I was frustrated about the way things were when I came in on Friday and holy shit you would have thought I told her to go fuck herself and die. She started yelling at me, telling me to tell her what she could've done differently, telling me I should have been an adult and came to talk to her instead of throwing her under the bus to my boss (I didn't, she never even was spoken to about Friday besides from me).

I am just so over her. Her attitude sucks, she's an old bitch who thinks she's better than me because she's been at this store since it opened, she's always being mean and rude. i absolutely love my job, I make good money, have great benefits, and decent hours. I am just so over her bullshit and her inability to be an adult when she gets constructive criticism.

Thanks for listening to my rant 💖