r/payoneer

My mother runs a registered sole proprietorship in India. I manage it as her authorized representative. We wanted to sell on Etsy. For Indian sellers, Payoneer is not optional. It is the only payment method Etsy supports here.

Here is exactly what happened, with dates.

Dec 1, 2025 - Payoneer emails us saying our document details do not match. The email itself contains a broken placeholder that literally reads [[FDC_SubReq_Old-IndiaAadhaar.Title]] - an unfilled template variable. Their own system could not even send us a properly formatted rejection.

Dec 5, 2025 - They reject our Aadhaar. No explanation of what document they actually want instead. Just "this does not match our request."

Dec 8, 2025 - Final rejection email. Reason given: "inaccurate information." The documents were downloaded directly from government portals. Nothing was edited. Their email then tells us to "please try registering for a new account using accurate information."

We submitted every document we had over this period. GST certificate, Aadhaar, everything. Each one was rejected. No document was ever good enough. No human ever explained what they were actually looking for.

Apr 22, 2026 - I email them about the locked account. Within the same hour I get two emails. One says "we will reply within two business days." The other is an auto-rejection saying cannot approve, please register a new account. Both sent within minutes of each other. Nobody read anything.

Apr 23, 2026 - Another auto acknowledgment. Still no actual response.

We have 50,000 rupees worth of stock purchased a year ago that has not moved because we cannot sell anywhere without Payoneer. Etsy is locked to us. The stock is sitting. The business is dead in the water.

The part that I want every Indian seller to know: once they block you, their support portal requires you to be logged in to talk to them and if You cannot log in. There is no way to reach a human. You get auto-rejections that contradict each other sent within the same hour.

If you are an Indian seller considering Payoneer, please be aware this is a real possibility. Has anyone here actually gotten through this? We are also filing a consumer forum complaint. Any similar experiences in the comments will help build a case.

I just need help at this point and i would want an easier method to fix all of this.

Hey everyone,

I’m having an issue with Payoneer and wanted to see if anyone else experienced this.

All my other documents are already approved, but my service/utility bill has been stuck as “under review” for almost two weeks now with no updates.

I already contacted support, but I haven’t received any response at all.

Has anyone dealt with something like this?
What’s the best way to move this forward or get their attention?

Any help would be appreciated.

i just received my first payment on payoneer but i wanted to ask about something peculiar. After the client paid, it showed on the timeline that the payment is being currently processed and it usually takes 1 to 5 business days, so I'm okay to wait its been 2 days by now but yesterday my currency balances started showing disabled which means even if the payment gets successfully processed, i wont be able to withdraw. I didn't get any email from payoneer about why this happened, like do i need to contact them to provide any verification?

One important thing to mention is that my payoneer account is very old like 5 to 6 years old but only now have i started using it and this will be my first payment received

https://preview.redd.it/qduw7crlwzwg1.png?width=2291&format=png&auto=webp&s=1652a95246ef4925e31c70223f6e663256619cbb

Hey everyone,

I’m looking for some advice regarding a blocked Payoneer account.

My account was recently closed/blocked without much explanation. I wasn’t doing anything unusual, just using it to receive payments. I even tried contacting support, but the response I got was pretty final and didn’t really give me a clear reason.

Has anyone here faced something similar?

Were you able to get your account reopened?

What steps did you take that actually worked?

Or should I just move on and look for alternatives?

Any guidance or shared experiences would really help

I had this old Payoneer account from 2021 with Nepali address. I am here in UK.

Few days back my company switched to Payoneer to send money. But I cannot receive money since it cannot be verified. I need to upload recent Nepal document with my address for verification which I cannot. Also turns out we cannot change address directly but contact with Payoneer support. The support is under review but has no progress. Have you guys have similar experience ? And how can we expedite the process?

Hi everyone,

I recently created a Payoneer virtual USD card and was charged around $29.95 as a card activation/issuance fee.

I later realized I don’t really need the card, so I requested to cancel it. Support said it will take a few days to process.

Just wondering if it’s worth trying for a goodwill refund or if it’s usually not possible.

Thanks in advance.

I created acc at December 2025 but didnt verified my account since I didnt need to use it yet and now I wanted to back to this account since on Fiverr I can link Payoneer and mostly I got clients there so it will work best for me but I cant even login now to verify my acc since I cant get SMS code to login ... I messaged them and still waiting for reply? Is it bug or its not working properly?

I checked every method the CS team provided, not working; I checked out my network, no issue on the network. What's the problem on earth? The CS team responds never fast!!

Hey everyone,

We’re running a US LLC (non-US founders) and currently most of our clients are international, mainly from Europe, with only 1 US client so far.

We’re using US-based tools like Stripe and various AI software, and we expect to get more US clients over time, but right now the majority of our revenue is global.

Would this setup be an issue with Payoneer in terms of compliance or account stability?

Curious to hear from anyone in a similar situation.

Thanks!

Hello community.

So long story short - I can’t get verified since 20th march. First they kept asking me for extra documents to approve my banking account, because it never specified it was supposed to be a specific document with signature which I had to personally request since its european bank, then for last two weeks my account is stuck in verification state with no changes.

I keep getting different emails from different support agents asking for different things. One agent asks to submit a questionaire which i cant do because my acc is locked in verification state. Next one asked to provide an url about my services which I did providing my verified linkedin from which u can see I am a freelance writer. And a document which proves I am a registered micro business in France. Then two days later I get an email stating that I want to provide via url but they cant accept it cause they need me to fill in the questionnaire.

Also last week the agent said they escalated the case to be resolved within 24 hours… and then I got a response 5 days later. Its crazy.

I can’t start a new job and get paid because they only work through payoneer, I am on the verge of breakdown as I start borrowing money to survive. I of course tried calling customer support and spent 30 euros on calls but it resulted in nothing.

Did anyone had a problem like that?

Hi guys, i am already using my payoneer account to receive payments from Fiverr as a Freelancer.

I am now planning to open an Etsy account and connect my Payoneer to Etsy to receive payments from there aswell.

Do i need to update my payoneer account or do anything before i connect my new Etsy account to my Already existing Payoneer account that i use to receive payments as a freelancer. Should i atleast let the Payoneer Support know or what else? I don’t wanna get my account banned or anything. So, just being cautious as i am from Pakistan and we don’t have another option other than Payoneer. Thanks!