r/it

I have a Epson TM-S1000 Scanner to scan checks into JP Morgans Website. I have downloaded the appropriate drivers for the scanner to be recognized in my laptop.

What I have noticed is that the JP Morgan Scan Software isn't starting up on my laptop. The laptop is a Lenovo T14 Gen 5 running Windows 11

My co-workers laptop is set up the same as mine and is the same exact model. The scanning software runs on his.

I'm not sure if anyone else is running into this issue or if theres something specific I'm missing or not doing.

Accepted a 6 figure Senior L3 Engineer / Team Lead role at an MSP today. Found out they do time tracking in Autotask for non billable time down to the 5 minutes, billable is 15. I haven't tracked non billable time in 20 years. They want 40 hours on my timecard every week. How does this work for things like checking emails, context switching, mentoring a junior, multitasking, ramp up/ down time, making coffee, taking a leak, etc? He said it's not for punitive measures it's to see where the business is spending time. I already don't want to work there because of this. Is this normal?

How much variable pay we can usually get every year out of 27% mentioned in CTC?

Hi all,

I'm currently looking at leaving my current internal (IT) employer and was wondering if anyone had some interview tips to sus out if a employer actually values their IT Department? For context, I'm looking to leave my current job because of how poor the work environment has been, with examples such as a 1:500+ technician to user(coworkers) ratio, lack of support tools (no endpoint manager, apparently its too expensive), and management's unwillingness to stand up for their employees (I get shouted at a lot by other department coworkers). Basically I've been pretty miserable and worry about not seeing the signs that things would be the same in a new job before accepting an offer.

Thanks for your help!

Hoping I can get some additional opinions on what I should do about my current situation. I started working for a small but rapidly growing school district last year. Started being the single L2 desktop technician for 3 elementary schools. About 3 weeks after the school year started, I was instead tasked with a high school and smaller buildings: transportation, day care, maintenance, DAEP, special services, alternative schools with students who needed more attention and/or had discipline issues. Why did this happen? Well the former tech who had that high school ended up quitting about 3 weeks into the school year. 😞

Now, I was initially opposed to the change as I had already gotten comfortable with the elementary schools. But it wasn't like I was given much of a choice. The high school was obviously much more of a challenge with so many more classrooms that needed attention. I inherited about a 45 ticket backlog from the high school alone. The other buildings are and have been very low maintenance.

Now all is well, I've kept the ticket count at <5 for approximately 6 months now and I'm at my 1 year mark. I have autonomy, no phone to answer, a private MDF closet I can focus in without interruptions, staff and teachers who show me high volumes of appreciation and respect, and my bosses don't micromanage me. The team I feel now is pretty strong, and the leadership is also great. I believe they are taking the district in the correct direction.

About 4 months ago, after I've had the ticket count under control for a while and felt much more confident in my abilities to maintain the campuses I've been assigned. I expressed interest to my manager and the IT director that I feel ready for more responsibility and if I newer role opened up, that I'd be interested. I was hoping for something like SOC analyst, sysadmin, junior network tech, etc... Something more infrastructure related to earn more money. The director responded and said I should start talking to one of our sysadmins.. great. I have gotten along well with this sysadmin and he has been forthcoming about future plans for the district. I am primarily working with him on optimization of Windows 11 installs. We are using Intune now, which is something I have zero experience with although I've watched some tutorials online about it and am confident I could understand it if given access.

Culture is healthy, but feel like I'm not being utilized properly. I have used my new found downtime to skill up and automate some of my more repetitive tasks. I added Security+ and CySA+ certs to my portfolio. I am starting to feel like there's a ceiling here and that they are happy with keeping me as the tech who keeps a high school under control. This wouldn't be a problem if they'd simply pay me more. Like I said, I enjoy supporting the staff I've been assigned to.

I've just been putting my head down and grinding since bringing it up but don't feel confident that anything will change at this point unless someone happens to retire. What would you advise?

I unfortunately had nsfw content open on a tab on my personal device from the previous night and was connected to my works wifi. I never actually opened the tabs but realized that I had them in my private browser and quickly deleted them. will my work be able to see this? And if so, how could they tell it is my device?

Hello everyone. I am sorry if this is too off-topic or personal, but I don't know where else to ask. I already asked something similar in another sub, but a lot of what they said was that the job market isn't great, and I can accept that, but I feel like my job-searching strategy isn't optimal.

I have been struggling to break into IT for the past few months. What I am currently doing is I basically use sites like indeed, ziprecruiter, monster, and also dice to try to find IT-related jobs (I usually try to specifically look for security-related jobs since I have the OSCP certification, but I do apply to general entry-level jobs too), and then I also google local IT job openings in my area. I try to stick to my local area since remote jobs get thousands of applicants.

Then, after searching for jobs like that, after an hour I might have only found 10 jobs in my area, and 90% of them require 3-5 years of experience, so then there's only 1 viable entry-level job I can apply to after an hour of searching. And since it's entry-level, it of course has a lot of applicants.

Is there something I am missing here in my job-finding strategy? I feel like there has to be, since there has to be more jobs than what I'm finding. So I want to ask: how do you all search for jobs? Is the search mostly an irl thing, or are there sites I'm not aware of? Any help / advice would be appreciated, thanks.

edit: I've scrolled the sub and I've figured out this is not for me. thanks for the advice anyway

My grandmother recently purchased a new laptop and fire tv stick and wants to connect then to the internet, the problem now is that there is no record of this password at all, nor is there a passcode on the back of the eero brand router.

To make matters even worse, the passcode to the email address associated with the internet provider is lost, and the phone that has the number associated with the reset verification was lost at Walmart a few years ago.

Any advice on how to retrieve this passcode. The internet provider is frontier and my grandmother claims that they need a code sent to the email for verification when calling the company (but I am not sure if this is true or not because I think she is confusing it for the facebook passcode)

Little message for teenagers getting into tech/cybersecurity:

Please learn. Explore. Break things. Install weird Linux distros. Open old computers. Be curious. That curiosity is valuable.

But don’t become easily influenceable just because someone older, richer, or “connected” approaches you.

Yesterday I posted asking for electronic junk because I repair and recycle old hardware to learn from it. A guy contacted me pretending he wanted to support young engineers and invest in my projects.

A few messages later, he asked me to hack a major institution and help him get dozens of Flipper Zeros.

Instant block.

A lot of people will try to romanticize illegal stuff in tech and make you feel “special” for being capable of doing shady things. Most of the time, they just want to use you because you’re young and curious.

Learn tech. Don’t let people weaponize your curiosity.

I was terminated last week because I made a huge mistake and opened my email from my second job on my company laptop from my first and main job (lessons learned). Now I'm just having anxiety that they're going to look through all of my emails and files. I didn't show my second job anything from my full time job, but I'm just paranoid anyways and don't like imagining IT going through all of my stuff I guess. I logged out of all of my accounts, cleared all search history, but I didn't wipe it because I wasn't sure if that's something for IT to do instead.

Hi all,

I’m a 25y/o female who works mostly with Citrix at the moment as mostly a projects engineer, with a support week every month or so.

I saw a job posting for a junior solutions designer (technical and sales) my jobs in the 7 years I’ve been in the IT industry have been technical only.

I’ve always been interested in going down the solutions architect route, and I think this is a good way into that side of the tech industry. The salary is the same as I’m on now, minus I won’t be on call so I won’t get that. But the prospects seem better and I’d be moving away from Citrix which I think is putting me in a corner.

I’d like some advice of what people think.

Its almost midnight so my red alert senses went off too late, I need help and thoughts. Got a call from corporate, work in a hotel, they said our main matrix was going through an update and they needed to access teamviewer. They asked for the password and I gave it to them then they said they'll call back in 5 minutes. Only after I hung up did I think that was probably a stupid idea.

Called the matrix company directly and they told me they weren't doing any updates and they don't use TeamViewer, its a scam and to shut down the program. I asked if its possible my corporate offices were doing this and they said no. I got a call from the Teamviewer guy telling me something didn't work and to regive him the password. This time I ignored him, hung up and closed Teamviewer on taskmanager just as the Matrix guy asked. I'm going off with, I was scammed. What do I do now? Should I open Teamviewer and do something with it? I am checking the computer to make sure its not moving on its own, I sit by it all night. I'm checking Task Manager to make sure I don't see foreign programs. Should I open up Teamviewer at some point and do something with it?

Edit: I typed this in a small panic, I'll just say the companies name, I don't see a harm. The company we use here is VisualMatrix. VisualMatrix is the program we use to check in guests. I called them directly. They told me not to trust whoever was calling and uninstall TeamViewer immediately and that I was being scammed. They opened a ticket which said they'll monitor our system. But for right now, as long I closed TeamViewer.exe and there are no new files, I should be fine.