So mcds refused to give me an order because of my bag (pictured) never had this issue before. Store manager said it’s new policy and my bag isn’t suitable. Quite laughable if you ask me. What’s your thoughts
I just ordered a £70 delivery from Deliveroo from five guys for an estimated arrival for 10:30/11pm I ordered at 9:45pm approximately, I live chat Deliveroo to tell them the place is closed now and my orders taking long please cancel it, the man or woman confirms that the order is for tonight and says sorry for not being able to get the food over to me and my family, two live chat agents later they’re telling me I need to wait till I can get confirmation from the restaurant that they can’t fulfill my order and that they’re closed, do they realise how genuinely stupid that is they’ve just blind sidedly robbed me for £70 worth of food. Ontop of that they tried to then switch it two chat agents later to say it’s for the morning when it clearly says pm and was confirmed by her colleague 2 chats ago. I genuinely had to swear and call her disabled because of the terms, please Deliveroo stop hiring people from India who don’t know the difference between am and pm who you’ve set out on a mission to rob your customers my children have gone hungry because of this establishment to then ontop of that be told they need confirmation from a closed restaurant obviously it’s an easy charge back because this is robbery but wow I genuinely didn’t expect them to be this blatant about it
I went to pick up an order and got that message that roo is sending another driver as the order is big. Well, the other driver arrived earlier than me and decided to take it all. Wtf bro! This is not cool. Don't do it. If roo tells you another driver is on its way, you go and split the order like a a good brother!
I was waiting for a deliveroo order and not one of them even bothered to zip up their bags. Like do they want the food to get cold on purpose or? The insulation doesnt work if you haven't bothered to zip it up.
I'm tired of constantly explaining to over 25 people (often rude) that I need to ID them. It's so awkward and I hate coming across as an NPC. Thinking to start a petition to get Challenge 25 option up and running on the app as I want to start enjoying this job and have it be a breeze. Anyone keen to sign?
Unbelievably stupid design to allow if checks to happen when you're actively receiving an order. Now I've lost that order and have to wait for another and it's not busy enough that that isn't inconsequential. I'm fucking fed up of these checks, they occur within half an hour of me doing a check sometimes. Now I'm losing money because of this bullshit.
Sorry, just a quick vent.
Picked up an order for a bottle of wine today, so obviously I had to ID the customer because it’s age-restricted. I asked to see ID and immediately got hit with, “I’m clearly over 18.”
I explained that if I enter the wrong DOB or don’t verify properly, I could literally lose my account, so I’m just following what the app requires. The energy instantly changed after that. She got rude and said if I wanted to see her ID, I’d have to wait 5 minutes.
I said that was fine — I’d rather wait a few minutes than risk getting deactivated.
She came back about a minute later already acting snarky, arms crossed, and when I tried to check the DOB she kept waving the ID around instead of holding it still. I told her there was no need to play games and that I didn’t have to complete the delivery if she was going to act like this.
Eventually I confirmed it and left, but seriously, why are some people (American customers) like this? I’m literally just doing my job and following the rules so I don’t lose my income. I reported her so hopefully won't have to encounter again.
Im not a driver but a customer and i order deliveroo maybe like once a week.
I always try to be outside before the driver even gets here, try to be polite and not argue when i need ID for an order.
But my question is, is there anything else customers can do to make delivery drivers jobs a bit easier?
Yesterday I had my food delivered by an English white woman in her 30s and I was actually shocked. I was legitimately taken aback and had to think about how I’ve never seen that before. What’s going on? Is the job market really that bad right now?Before you go on your self righteous rant, think about it. When is the last time you saw a woman working as a delivery worker, bin collector or a security guard or as an Uber driver? Let alone a white English woman🤣
London Based btw.
This is literally the lowest I've ever seen for an extra order 🤣 I already had one order that was closer to the + one and it was picking up from the same restaurant. How on earth could this even be offered!? It's an insult.
Saw a link to this news article which I can't read as I am not a subscriber and its locked behind a paywall.
https://www.thetimes.com/business/companies-markets/article/deliveroo-uk-boss-miki-kuusi-sn3h96vtn
So, unless anyone can shed any more light on the article contents, based on the title whats the opinion on this. Why do you think they are scrambling for drivers?
Sometimes I’ll report my food cold (if it’s cold obviously), but I’m guessing it’s not necessarily always the rider’s fault. Just curious if riders are notified that the food was reported cold and/or if they face any sanctions. In cases where it isn’t the riders fault, I’d rather they didn’t!
I hate to ruin someone working but now I’m full of doubt about the food and its sanitation.
Edit: as there is a possibility that he may have his own fries, I decided to give him the benefit of the doubt and assume he has food of his own. But it would have been wise to maybe not eat your fries as you are waiting by the door to handover a delivery that has fries. :)
Between delivery fees, service charges and menu markups, some orders now end up costing way more than expected.
The option to take a photo of receipt when scanning does not work seems to have disappeared.
I used to click ? And the option to take photo of receipt would appear.
Any ideas ? Thanks
I know why businesses do it, some drivers steal. However, just from a contractual perspective,since drivers are not employees, are they contractually allowed to hold back giving the bag to the driver until they watch the driver scan the order?
I've given up with deliveroo. Ever since the easter holidays there has been a steep drop off in orders. I mean until now I'd at least log on when grabbing lunch to see if anything pops up but I've had nothing. Lately I won't even do that and I've just considered deliveroo a closed avenue for now. I feel especially justified in this when I bumped into another rider who's normally positive about the experience. He was telling me how bullshit it was. He even showed me what he'd earned. He'd been on 4 hours and only had like 3 deliveries! What has happened?