Stop freelancing employees
I just ordered a £70 delivery from Deliveroo from five guys for an estimated arrival for 10:30/11pm I ordered at 9:45pm approximately, I live chat Deliveroo to tell them the place is closed now and my orders taking long please cancel it, the man or woman confirms that the order is for tonight and says sorry for not being able to get the food over to me and my family, two live chat agents later they’re telling me I need to wait till I can get confirmation from the restaurant that they can’t fulfill my order and that they’re closed, do they realise how genuinely stupid that is they’ve just blind sidedly robbed me for £70 worth of food. Ontop of that they tried to then switch it two chat agents later to say it’s for the morning when it clearly says pm and was confirmed by her colleague 2 chats ago. I genuinely had to swear and call her disabled because of the terms, please Deliveroo stop hiring people from India who don’t know the difference between am and pm who you’ve set out on a mission to rob your customers my children have gone hungry because of this establishment to then ontop of that be told they need confirmation from a closed restaurant obviously it’s an easy charge back because this is robbery but wow I genuinely didn’t expect them to be this blatant about it