I'm tired of constantly explaining to over 25 people (often rude) that I need to ID them. It's so awkward and I hate coming across as an NPC. Thinking to start a petition to get Challenge 25 option up and running on the app as I want to start enjoying this job and have it be a breeze. Anyone keen to sign?
Sorry, just a quick vent.
Picked up an order for a bottle of wine today, so obviously I had to ID the customer because it’s age-restricted. I asked to see ID and immediately got hit with, “I’m clearly over 18.”
I explained that if I enter the wrong DOB or don’t verify properly, I could literally lose my account, so I’m just following what the app requires. The energy instantly changed after that. She got rude and said if I wanted to see her ID, I’d have to wait 5 minutes.
I said that was fine — I’d rather wait a few minutes than risk getting deactivated.
She came back about a minute later already acting snarky, arms crossed, and when I tried to check the DOB she kept waving the ID around instead of holding it still. I told her there was no need to play games and that I didn’t have to complete the delivery if she was going to act like this.
Eventually I confirmed it and left, but seriously, why are some people (American customers) like this? I’m literally just doing my job and following the rules so I don’t lose my income. I reported her so hopefully won't have to encounter again.