r/amazonprime

Canceled my Prime, went to order something I'd ordered in the past, and it was $100.00 more. Ordered it anyway, then, following day I logged out of AMAZON, checked out the page where I'd ordered an item the day before, and it was $100.00 LESS than what I paid. So, I ordered the $100.00 less item, then when the, EXACT SAME ITEM, showed up, that was $100.00 more, I attempted to return it. Amazon informed me that it was not returnable, WHAT!!! Was able to get ahold of a "live" chat person that was a HUGE help. They sent me a return label, and I shipped them off on March 6th. AMAZON acknowledged the item(s) had been returned, March 12th, and credited my CC for the purchase price. Well today I received an email stating that only 2, of the 3 items, in the package was returned, WHAT!! Amazon informed me that if I did not return the 3rd item I would be charged $171.00, again, WHAT?? Even a single of those items, if I'd purchased a single, and not the package of 3, would not have cost that much.

Took awhile, but I think I got it straightened out, via another 'live' person chat. So beware, if you cancel your AMAZON prime, they'll F&ck with you.

I have a Prime account with ads. I stayed overnight dog-watching my daughter's 2 Husky's and opened the Prime app on their smart TV. I logged into my account. They don't and never had a Prime account. I watched a program and the status bar showed where the commercials were going to be but the entire 1 hour show was commercial free! Any ideas?

I've had an Amazon Chase Visa credit card for a few years. Until last year, I was a "household" member on someone else's Prime account (even though we were not at the same address), so I only got 3% back at Amazon and only signed up for my own Prime account when they stopped allowing non-household members Prime shipping benefits. They gave me the first year for only $15. I am unable to get the Chase card to switch to 5% back for Amazon purchases. I tried contacting Amazon and Chase several months ago and no one was able to figure out why I can't get the 5%. (Amazon told me it was because I did not pay for my Prime membership with the card, which I know is bogus; Chase said to talk to Amazon). I just noticed the wording about the rebate says "eligible Prime membership," so now I am wondering if my $15 membership excludes that. Can anyone suggest a way to fix this and get my 5% rebate?

I have been experiencing delayed shipping more and more through Amazon and against my better judgement ordered a laptop from Amazon because it was $700 cheaper than through anywhere else. I specifically chose to have it delivered today (Saturday) since I knew I was going to be home all day and it's perfectly sunny and beautiful weather. Great day for a laptop to be delivered right?

Now, I get a notification that my shipment is now delayed, and the delivery date is now NEXT WEEK. Mind you, the shipping was supposed to be two day, and it was on my "Amazon delivery day." Of course, the weather on the new delivery date is 2+ inches of rain, high winds, and severe weather with chances of tornados. Perfect Amazon. Just perfect. I also will be out of town for work unable to retrieve the laptop. I don't have an option to cancel the delivery or anything else.

Sorry for the rant, I am just so annoyed and fed up with Amazon's services lately. Now I have to figure out this package situation on top of it. Strongly considering cancelling my Prime membership for the first time in over 15 years it's gotten so terrible. It seems like enshitification at its finest.

I’ve been using Amazon very frequently since 2012. Never had issues with the exception of missing items in a package or my package being delivered to the wrong address. Amazon always handled these quickly and did an amazing job fixing things with refunds or replacements. I’ve also never even returned a single item on all these years, no chargebacks, nothing shady.

My last package was delivered to another wrong address and the delivery photo actually showed a completely different street address. I was told to contact them in 24 hours for a refund. Today I reached out after over 48 hours and was told I’d get a credit to be used only on items shipped and sold by Amazon. Oh, at first they said I’d have to redeem it within 30 days too, but changed it as a courtesy. Sucks, but alright.

I then also asked for help regarding a vacuum cleaner I bought where the battery has died and the seller advertised 3 year warranty. I’d already reached out to the manufacturer as well as the seller who just closed my ticket with no response. Amazon kept telling me to contact the manufacturer, which I had before even contacted them. I got fed up and left the chat.they also apparently don’t send transcripts anymore for privacy reasons so thankfully I took screenshots.

Four hours later I came to buy something. Credit showed up. Everything seemed normal. Then I came to add my credit card info. Card is under my name with the same billing address. I use the same three credit cards with no issue. This time it didn’t go through so I tried the same card again. Got another error so I tried another card. Same thing. Tired another card and I was locked out for 15 minutes contacted support who said my account was fine and to just wait 24 hours as I was now getting a message that said “blocked adding credit card for security reasons”. I asked the agent to confirm if my account was flagged or if anything was wrong and he said I’d have to call. I called and after explaining the situation I’m not being told my account was flagged by their security and fraud team. Apparently they don’t speak on the phone and the rep had to create a ticket and they’ll only send me an email within 24 hours.

I can still log in and everything looks fine but I can’t add a credit card.

I’m beyond pissed right now as this was one of the few times when I needed something ASAP; an external hard drive as in almost certain my current one is dying on me.

Sorry for the long rant.

I don’t know if anyone knows this but if you have Amazon prime you can have Grubhub + for free. All you have to do is connect your Amazon in the Grubhub app. Also inside of the Grubhub app you can use Instacart and because of the lower fees of Grubhub + most of the times you do not have to pay the high fees that Instacart charges to have your grocery delivered.

I paused my prime account and now I can't reactivate it. Typically when I want to reactivate it, I add my card back and it starts immediately. Now I can't. I updated the card but it won't take the payment out. Instead it keeps forcing me to sign up for prime access. I am not on government assistance and do not qualify. Each time I hit skip, it takes me back to the main page. Customer service sucks. Has anyone else had this issue?

Hello, I recently received an Amazon gift card from a family member. When I try to redeem it, however, it says "Invalid". If I have the receipt, is it possible to prove that the card needs to get the money applied to it and was never used? Or am I out of luck? This is a frustrated situation.

I repeat do not opt for an annual membership to save a few dollars. They use that as a tool to pressure you into not giving refunds on things that have been damaged, resolve disputes, and apply a perpetual $2.99 fee on future returns. If you want to cancel and ask for a prorated refund, they just won’t, they’ll cancel the entire membership and won’t give you a penny back.

The tone of reps on the phone changed drastically since I opted for annual membership instead of monthly. In monthly membership, they know you can walk away and share an account with someone else. Or just stay off it for a few months.

Annual membership you’re on the hook, so they treat you poorly!