r/NapoleonGrills

I bought this from Amazon Napoleon store. It is supposed to fit Rogue 525. But when I remove one of the grates and place this in the spot, it leaves a considerable size gap between grates and itself. Am I supposed to just put it on top of grates instead of replacing the grates?

The sticker says model 500rsib, the serial number starts with 25, but black hood and interior lights? what is this? Thanks!

I got a new phantom Napoleon grill - matt black. Is this normal?

She’s a beast compared to the 4 burner Weber Summit it’s replacing, but the first impression is impressive!

The fire box on my Summit was rust out pretty badly after 17 years of living outside (under a cover). I took the leap of faith to switch to team Napoleon and, based on build quality and a couple of minutes of searing, I’m a happy camper.

I had a couple of questions that either didn’t get answered, or I was given the wrong answer.
- Will the stainless drop in griddle fit in the drawer? Absolutely ( even though I was told no by Napoleon).

- Will the pizza dome fit in the drawers? I don’t have it yet, but it should. The drawers are 36 5/8” W x 18” D x 8” H.

Hopefully this weekend I’ll get to really try it out. I excited to try to use the smart functions for some items, like roasts, that we would typically do in the oven.

As a new Napoleon owner, I’d love to hear what accessories others get the most use out of. I’m considering a wok because it seems that the IR side burner, while not a real wok burner, can handle it pretty well.

Bought a Napoleon Freestyle 365 and this piece came with it. It isn’t mentioned on the parts list on the manual and I’m not sure what it’s for. It has 4 panels that fold, looks like stainless steel, the blue colour is the protective sticker that I’ve not taken off yet.

Hey all — just got a new Napoleon Rogue grill and I’m trying to figure out if this is user error, a knob alignment issue, or something wrong with the install.
When I push the burner knob in and turn it left to ignite, the burner lights. But when I release the knob, the flame goes out. It also feels like the knob won’t rotate smoothly past the ignition/high area — almost like it hits a hard stop or gets jammed.
This seems to happen across the knobs, not just one burner.
I pulled the knob off and recorded a video showing the stem/knob movement. Does this look normal for a Napoleon Rogue, or should the knob be able to rotate farther/smoother after ignition?
Wondering if:
I’m releasing too early
the knobs are seated too tightly against the front panel
the control panel/manifold is misaligned
or this needs warranty/service
Appreciate any help — first time using this model and don’t want to force anything.

Just got and setup our new Napoleon Prestige 500 (2025 Edition) but the package was missing 4 items. All 4 caster supports, which means we can’t put the wheels or doors on. Reached out to the place I bought it from but since it is Friday, I don’t expect to hear back until Monday.

We are hosting a BBQ this Sunday, for Mother’s Day, so do want to be able to use it. Is there any risk to using it in this manner?

In my opinion it’s just an obstacle in empty space. Unless I am missing something.

As you can see, the flame comes up above the heat shield. I'm always getting flare-ups on high or even sometimes on low heat. I have to put the burners at the lowest setting and it still gets up around 500. Is this maybe a faulty pressure regulator valve or something else? Anyone else have this issue?

This is my father’s grill and it’s pretty old. I want to get him a new cover since his is in bad shape but I haven’t had luck identifying the model so I can get a suitable cover.