▲ 6 r/NapoleonGrills
Shout out to customer service
I had a problem with what I thought was the regulator from looking stuff up online. I sent a message to the customer service email saying “Regulator?”
They sent me back troubleshooting things and if it didn’t solve it to let them know. They sent me the regulator in the mail. Didn’t cost me anything. Installed it and we are solid!
That said, when I called the number I was on hold for like an hour and gave up…
u/Intube8 — 3 days ago