r/Lymow_Official

Do not buy a Lymow One. I've posted here a few times with my issues and today is the breaking point for me.

I wanted to like this mower, and when it works, it performs well. Unfortunately, reliability and support have been terrible.

My unit has had:

• Bluetooth failures
• Wi-Fi failures
• GPS failures
• Docking and charging failures
• Touch bar failures
• Charging contacts that require cleaning roughly every 2 hours due to grass buildup

The mower cannot operate autonomously in a reliable way, which defeats the entire purpose of owning it.

I have spent over a month working with support and repeatedly requested a replacement. Most responses were basic troubleshooting steps while the issues continued getting worse.

Today the mower damaged over $500 worth of landscaping at my home.

Lymow eventually agreed to replace the unit, but only after I pushed the issue aggressively, and I still do not have shipment confirmation.

For a product in this price range, this experience has been unacceptable. I cannot recommend the Lymow One to anyone.

There's no way, between their absurd marketing spend and all the issues and returns, that they are making any money. And if they don't exist in a year, that means their software won't either, which will make all of these very expensive bricks.

Bought a One Plus last week, and it just ran for the first time last night. Did an excellent job, few quirks when pausing and resuming, but nothing detrimental. It seems like everything was positive when I decided to buy it, and then I discovered the Facebook and Reddit groups that seem to have nothing but problems and was really worried, but crossing my fingers that this thing continues to run well! I've seen the notes about track tension, as well as the decks falling off, but it looks doable to keep it maintained. It's a lot less maintenance than my lawn tractor, that's for sure 👍

Lymow One Plus - BRUTAL Test - Can it Mow a Zone FULL of ROCKS?!

Yes, I realize I'm pushing the limits of this mower, but I really want to see what it's capable of. I didn't buy a mower with tank tracks and 4" cut height to have it cut a flat lawn!! Going to see what this bad boy can handle...and it responded remarkably.

Not ONCE did it hit a rock, get stuck, or need me to intervene (you can watch my screen the entire time to verify this).

So far, the only big gripe I have is the charging issues in the rain/damp conditions. I'll make another video compiling all the various issues I've had so far and the reason i'm buying a backup mower to replace my Eufy E18...(Worx Landroid WR230.1).

I'm going to also video the mower cutting some tall grass/weeds to see how it handles that as well.

Let me know what else you guys want to see, i'm a man of the people!

Getting pretty frustrated with this thing already.

Went through set up, mapped out a test portion of the lawn, and mapped a channel. Everything should be in order.

Click mow and it backs off the charger with .02 rtk in the green and immediately gives E28. No amount of resetting the base, mower and app changes it.

Ive re mapped the channel, re mapped the zone, etc to no avail. Most frustratingly, I manually drive it to the zone and it still gives the same error, when I cancel and tell it to go charge though? FLAWLESS RETURN, every single time, you've got to be kidding me.

I'm at my wits end here, any ideas?

ETA: RTK is mounted to the top of the largest building (20' high at peak of pole barn) central to the yard and nice clear view of the sky.

Reset possible?

Apart from a few software issues and minor hardware glitches (e.g., the broken springs on the Omni Wheels), I really like my Lymow One Plus. In the less than a month it’s been here, it’s managed to conquer the roughly 8,000 square meters of truly complicated lawn—with plenty of molehills, vole tunnels, branches, lots of bushes, and some areas covered by tall trees—and has already saved me a lot of work.

The only thing that really bothers me is that, due to some software issues, I’ve repeatedly been forced to restart the mower, disconnect the battery, wait a long time, and then hope that the mowing process will resume smoothly after this “babysitting” session. In the sources I’ve found so far, I’ve come across a wide variety of instructions on how to perform such a reset after software issues. Starting with power off/power on, to disconnecting the battery (instructions for the duration vary from a few seconds to hours and days), restarting the mower multiple times (I’ve read 2 to 10 times)—though there are also mentions of button combinations with the Home button held down and not held down.

From my (perhaps somewhat naive) perspective, the following options would be feasible for the existing model, i.e., without adding additional hardware buttons or anything like that:

- An officially documented key combination by Lymow that triggers a clean reset or reboot. This could also be activated only after entering a PIN on the PIN-protected screen.

- A way to initiate a clean reset or reboot from within the app.

- A way to connect the smartphone on which the app is installed via a USB-C cable to the USB-C port already built into the Lymow and then perform a clean reset or reboot. This option in particular would be great for my Lymow right now, since after an aborted software update to the .46 firmware, it is unfortunately no longer accessible via Wi-Fi, 4G, or Bluetooth.

Since "Mowzilla" was stuck in an ota_ing... loop last week and tried every conceivable approach to escape it, I believe that a clean reset/reboot function—however it is implemented—could solve many problems, reduce user frustration, and likely even drastically reduce the volume of support tickets at Lymow Support.

I really like my 1+. It certainly hasn't been easy to get dialed in, but I'm almost there and it's giving me the cut quality and look I was hoping for when I bought it.

However, I had the charging station in my garage, which was terrific. It didn't get great RTK reception when docked, but it never had a problem docking. The issue was I couldn't keep my garage door open all the time so it limited how much I could use my bot when I was on the road.

So, I moved to what I thought was a great place. Now it's under my two story deck, almost directly under my RTK transponder 2 stories up. But under there, the RTK reception fluctuates between 5 and 50. The unit has real trouble finding the station at the correct dock angle. I have the channel only going 7 feet under the deck into the station, but that seems too long for the unit to be blind.

I think the answer is just to find a different place to dock. But I'm hoping someone has something to try. I thought maybe VSLAM would work in this situation, especially because when in the garage, it was a 3 to 27 RTK reading.

The customer support for this product is a complete joke.

I've been sitting with brand new, out of the box, lymow one for 3 weeks that hasn't cut a single blade of grass. The RTK is goosed, either on the mower or the physical RTK or both.

Submitted a ticket over 2 weeks ago and got nothing more than a "have you tried moving the RTK" when i was very clear with what the exact issue was giving numerous pictures, documentation, examples and proof its not functioning.

now they respond to nothing.

they don't even approve my facebook posts asking wtf is going on.

For a product that cost me £1500 that i cannot use its an absolute joke that you have to wait weeks at a time to get a reponse, and that reponse being from someone who half assed read the email and just clicked the closest FAQ template they could find.

Anyone else have an issue with new firmware where it decides to turn off blades 1/2 the time ?

https://preview.redd.it/e0i22cprpzzg1.jpg?width=1848&format=pjpg&auto=webp&s=9598ad9ddd89eb081f5f34f6ac379d6ac422ad9a

cant make this stuff up... its been 2 months, the replacement arrived without warning, except its not a one plus.

chargeback filed. they can have it all back, I am getting off this ride, Id rather push a a craftsman in 100 degree weather than deal with this one more day.

IF Only, Lymow would adopt and adapt, even some of these abilities, our mowers would perform so, so much better!

I love the cut quality and easier charging of my 2 Pluses. But when I see other companies with their advanced navigation, far better object and hazard avoidance, work flow management, auto mapping, and so much greater ease of use;

I AM left SERIOUSLY WANTING MORE, out of my Lymows.