r/GoogleFi

The time has come to add a line to the plan for a kid. There is also the promotion for the Pixel 10 and to get it essentially free ($300 off now and the remaining $499 off over the 24 months) when adding a new line. I wanted to add the line and get the free phone, but switch the user of the pixel 10 to my wife and give the kid her pixel 7 instead.

Am I able to do that? Do I need to wait 120 days before I can switch which phones are on each line?

With the sunset of Fi's message sync feature, a lot of the conversation has been focused on not being able to send messages with the phone off or disconnected. However, I had my own very niche use case where I like to frequently switch between several android phones (roughly once a week) and found it so convenient to just activate the phone du jour on the Fi app, and then login to the messages app and sync my messages so I'm nearly instantly up to date on my device.

Perhaps there is an obvious answer and I'm just being dense, but is there anything nearly as elegant/simple for me to transfer/sync my messages between phones?

Just got a deal for a free pixel watch 3 lte fyi.

I recently moved my wife from an iPhone 13/T-Mobile over to a Pixel 10 Pro on Google Fi. Everything was great for two weeks, but now her RCS is completely broken—it just stays stuck on "Connecting."

The bigger issue is that she isn't receiving any group texts at all. Since I’m the one who talked her into switching, I’m definitely feeling the heat!

What we’ve tried so far:

• Cleared storage/cache for Messages and Carrier Services.
• Uninstalled/reinstalled apps.
• Deleted the eSIM and reactivated service via the Fi app.
• Countless hours with Google Fi support (they keep telling us to "wait 24 hours" for an escalation that never happens).

The current standoff: Support offered a refurbished replacement, but she’s (rightfully) annoyed at the idea of swapping a brand-new phone for a refurb after only a month. We haven't tried a factory reset yet, but that’s the last "nuclear" option.

Has anyone dealt with this "RCS Connecting" loop on a Pixel 10 Pro? If you found a fix that didn't involve a factory reset or a refurbished swap, I’d love to hear it.

I have talked to Fi support twice in the past week. Both times they led me to believe they might be able to help me by escalating my problem off-line after my call, but the last one just sent me an email: "Sorry, no".

I did not pause the service, myself, ever. It was automatic from their side due to a billing issue. Both agents I talked to seemed not to understand this from their own screens.

My crime was late payment. I just let the credit card used for autopay get too low funds available, and I did not notice the messages. Now I am paid up and service restored. I think this has now happened twice in 88 months of continuous paid service! Both times resolved within a couple of weeks. $550 is a big penalty for this, IMHO. Cruel!

First warning March 24, then three days later service put on hold, then immediately promotion voided.

I am currently unemployed and I can't afford this!

I have had a support case open with Fi and its been more than 2 days and its still being worked on, but wondering if anyone else has ever seen this.

I have become aware that texts that I send to some people never make it to them.

Scenerio 1:
I have a family group chat with my parents, wife and sister. I had historically sent to this group and they would get it. Last week I had sent a series of pictures and none of them received it. I sent just text (single line) and again they dont receive it. I am receiving them sending things, but they do not get my responses. I can text my wife individually and she does get that.

Scenerio 2:
I have a group chat with 2 other people, Again 2 weeks ago I could send a text here and they would get it. Now they dont. I texted one of them individually while we were standing next to each other and he didnt get it. I called him (from the text screen) and that connected and his phone rang just fine.

I have tried at my home and several different locations... same results. I have tried on my wifi and also on cellular, same results.

Fi support had me delete the esim, cleare cache and storage, check for updates on the Fi App, restart device, etc etc.

I signed up for Google Fi in September with the new Pixel 10 PXL promotion on the lowest unlimited essentials plan. It met most of my needs and it still does. However, lately I have been wanting to use a mobile hotspot for my kids in the car.

They refuse to honor the promotional credits if I offer to pay them more money per month and increase my plan tier.

I'm locked in for 17 more months at this plan tier unless I'm willing to sacrifice what is owed to me. I have enjoyed my time with Google Fi but this is a major red flag I wish I had known before switching from Mint Mobile. Hopefully somebody sees this while researching whether or not to join Google Fi.

Choose your plan tier wisely.

Buyer beware.

Hello,

I am at a loss with what to do. Earlier this year my Pixel 9 Pro speaker was blown (which was already odd since I almost always use a Bluetooth device and rarely use the built in speakers) and they sent me a replacement. I've had it for about 3 weeks.

The replacement is refurbished, and it has some issues. For one, the touch screen is "off" sometimes, it will be clicking links a full centimeter below where I am tapping, and I'll have to restart to fix it. Eventually the issue occurs again. For two, despite me not really being on my phone much, it randomly used 40gb in two days, while being on the counter, sending me over my data limit with Google Fi, and now I don't have data at all. I can't use Google Maps, Chrome, any apps at all, unless I am on wifi.

When my phone stopped working yesterday saying I was over my limit, I couldn't even contact support because the help page where you select a way to be contacted would timeout every single time, all day long. It wasn't until I was able to get onto wifi that I was even able to contact support, and the call disconnected within minutes and I wasn't able to get in touch with anyone again for the rest of the day despite trying over and over. I managed to get ahold of someone this morning and explained that I wasn't using my phone, that there's issues with this refurbished phone, and that I was literally one of the beta users of Fi and have not had a problem one time in a decade, and I was rudely dismissed and told there was nothing they could do to help me. I told them that I had no ability to use my phone and this was a safety issue, and they basically didn't believe me. I asked to speak to a supervisor and they refused to connect me, saying the supervisor wouldn't be able to help me either. I asked if I could change my billing cycle to restart today, and they said that is not possible. I said what if I had a change of circumstances in the last ten years and I needed to change my due date, and they told me I would never have been able to do that, that the due date is when you activate your service and it can never be changed.

I am absolutely flabbergasted and appalled. I have never been mistreated by Google Fi before, they've always fixed any issue I've had immediately and treated me with respect, and appreciated my loyalty to the company. I am not just upset about this treatment, but it also feels like a betrayal. I have been an adament support of Google products for most of my adult life, and everything has always worked seamlessly up until the last few years. My Pixel 9 Pro is noticeably lower quality despite costing twice as much as the 7 Pro I had before, and the hardware, service, and overall support experience has just become unbearable. I've gone from telling everyone I know that Google is the best to someone who would never recommend these products or services anymore.

As soon as I pay off this atrocious phone, I am done. Fi just isn't good anymore.

As it's 2026 decided to get rid of my physical googlefi sim and switch over to esim on pixel 10a

All I did was remove sim, connect to Wi-Fi, and run the Google fi app. App asked me if I wanted to reauthorize on esim. Boom, done.

Asking to see if anyone had a similar issue and was able to resovle it.

I switched from AT&T and successfully ported my number to Google Fi. Currently, my phone shows that I have Google Fi connection with full 4 signal bar. But it doesn't let me send/receive text or make calls. When I make a call, it says "the phone you are using does not allow outgoing calls."

I was on a chat with Google Support for 3 hours. We deleted and reinstalled the eSIM like 4 times but that didn't work. We checked the APN setting too. After an escalation, they basically said wait and see if it works later. Has anyone dealt with this issue?

I rarely leave reviews, but this experience with Google Fi has been frustrating enough that I feel it’s worth sharing.

I’ve now received multiple replacement devices, all of which arrived defective (issues included a non-working flashlight and display problems). What’s more concerning is the support process.

I initially requested help within the 15-day return window, but was told to wait until my original device was received before moving forward. At the same time, I kept getting notifications that my return hadn’t been received—which turned out to be a system issue that only one support rep eventually resolved after multiple calls.

Since then, my case has been closed more than once without resolution, despite repeated follow-ups and clear documentation that the current device is defective. I’ve had to call multiple times just to keep the issue alive, and ultimately had to request a supervisor.

The final response I received was that I’m outside the 15-day window and can only receive the same model again—even after multiple defective replacements.

At this point, the issue isn’t just a faulty device—it’s a breakdown in process, communication, and accountability.

I’m still hoping for a fair resolution, but in the meantime, I’d strongly encourage others to be aware of how replacement issues are handled if something goes wrong.

I've sifted through several posts from the last 12 months, and wanted to ask a specific question;

If you've got a Pixel 10, have you been able to send Whatsapp messages using your current Fi plan?

I'm on Fi Unlimited Premium. I'm using a Pixel 9 Pro XL.

I was off grid this weekend, and had an interesting realization with some friends.

The iPhone friend could send a satellite text. It's a known feature.

But, the friend with a Pixel 10 on Verizon was able to text (not Whatsapp) on his phone as well. He doesn't have the tMobile T Satellite add on.

So, I was surprised. I asked him about Whatsapp, and he never uses it, just said he'd been able to send satellite texts since he bought the 10.

I'd buy a 10 Pro XL tomorrow if I was confident I could send either SMS, or Whatsapp messages, without having to buy an additional $10 plan from another carrier outside Fi.

So, can any Fi users out there confirm functionality with a Pixel 10 and strictly Fi service?

Appreciate y'all's time!

Back in beginning of February my pixel 6 pro stopped connecting to the wifi and Bluetooth so I contacted Google support. I went back and forth with them for a few days sending logs. Once they got the logs they said they would review them and get back to me with a resolution.

I have been following up every week since and still nothing. They always say they need additional time and will get back to me in 48 hours which never happens. I have never had this bad of an experience with support until now. Typically they resolve my issues quickly and are very good.

I have had GoogleFI and pixel phones since the Pixel 3 and have pixel buds and pixel watch 3.

End rant.

Hey all, my boyfriends mom is joining his Fi plan and going on a 4 day cruise next week, so we switched his plan up to Premium (the only one that allows "same day" switching)

Before switching the plan, he was on Essentials and when looking to add her, we were able to order the Pixel 10 with an instant credit of -$300, and then the rest of the phone being credited for 24 months, the terms only stated that the Fi service needed to remain active, and you could change plans as long as it was to another unlimited plan.

After switching to the Premium plan, it seems like the terms changed for the promo, we ordered it and still got the -$300 and 24 month credit, plus an additional $10 off the Premium plan, but it seems like the terms for the promo now state they MUST stay on Premium for the entire promo period?

Does anyone know if that is accurate or can we lower the plan down to Standard/Essentials when she returns from the cruise and continue receiving the credits and not risk the $300 upfront discount, since that part of the promotion was also being offered and showed eligible on the Essentials plan prior to switching up to the Premium for the international data?

I just ported to Google Fi yesterday from ATT and I was pleasantly surprised how smooth it was. It took about 30 minutes to get it transferred and get it running on my iPhone. The one thing I will say is that if you have an ATT unified account, the wireless account number is different and not displayed on the bill. That's what's required for the account number transfer.

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