![Image 1 — Promotion Escalation Needed: Pixel 10a Voided Incorrectly Case ID [7-3497000040428]](https://preview.redd.it/vnumfoscilwg1.jpg?width=960&format=pjpg&auto=webp&s=a70b791a93c476904977194cafc967356f1b0961)
![Image 2 — Promotion Escalation Needed: Pixel 10a Voided Incorrectly Case ID [7-3497000040428]](https://preview.redd.it/l5mv9pscilwg1.jpg?width=960&format=pjpg&auto=webp&s=4d9c552b024b649e3626d81dd18dd5e042800ed1)
▲ 1 r/GoogleFi
Promotion Escalation Needed: Pixel 10a Voided Incorrectly Case ID [7-3497000040428]
I have been a paying Google Fi customer for almost 10 years. My $250 Pixel 10a promotion was marked "Void" for allegedly failing to activate by April 16. However, I have an official email from Google stating: "Setup started: April 16, 2026 at 11:42 AM PDT." Standard support (Sharon) has been unable to resolve this despite clear evidence of a system error.
I have screenshots of both the "Void" status and the timestamped activation email. Looking for a manual review from the social team.
u/Nooreq11 — 10 hours ago