HELP. Google Fi is about to revoke my promotion and bill me an extra US $550 for the full price of the phone.
I have talked to Fi support twice in the past week. Both times they led me to believe they might be able to help me by escalating my problem off-line after my call, but the last one just sent me an email: "Sorry, no".
I did not pause the service, myself, ever. It was automatic from their side due to a billing issue. Both agents I talked to seemed not to understand this from their own screens.
My crime was late payment. I just let the credit card used for autopay get too low funds available, and I did not notice the messages. Now I am paid up and service restored. I think this has now happened twice in 88 months of continuous paid service! Both times resolved within a couple of weeks. $550 is a big penalty for this, IMHO. Cruel!
First warning March 24, then three days later service put on hold, then immediately promotion voided.
I am currently unemployed and I can't afford this!