r/FlexiSpot_Official

Smh.. come on

Got a E7 desk last week. When I tried to test the adjusting height the keypad showed E23 and nothing moved. I switched the motor cables and continues to display E23 and not move at all.

I sent a video demonstrating the error and cable switching. Support responded asking for another video with the same thing but that I screw in the keypad to the desktop.. weird, cause that has nothing to do with the problem. I re-sent another video and a photo. Have not heard from support on a resolution since. That was 7 days ago.

I reached out to support the following day for a status update. I could not get a single response in the website online support chat. I tried to call and an automated message said no support agents are available and it hang up.

At the end of that day I got a very passive aggressive email complaining that I sent “too many emails”.. I guess the chat sends emails? I don’t know.. but the chat kept resetting after 30 minutes.

May 4, 2026, 06:35 GMT+8 
Hi, 
 
Thank you for contacting us.
Upon checking, it seems that you have sent multiple emails. We would like to inform you that we will communicate with you on ticket #1995633 to avoid misunderstanding and confusion.
 
Thank you for your understanding.
Kind regards,
Customer Service

That email was the last I heard from support.

I work from home and it has been pretty uncomfortable for the last week working on super low desk.

I asked for a status update through the ticket email a couple days ago.. still no response.

Wondering if I should initiate a return.. what good is a 15 year warranty with support like this?

I ordered a Kana Retro in April, it was estimated to arrive mid-May.

I was charged for the order and received a confirmation email, but every time I try to see the status of the order it just says “trade order does not exist” and it also does not show my past orders on the Flexispot website.

Ignore the messy cables lol I still haven’t figured out my cable management yet.

I got the FlexiSpot E7 Plus with the solid wood texture in the black walnut finish and overall I am really happy with it. Shipping was surprisingly fast too. It arrived within about three days.

Assembly took me a little over two hours. I did have to drill into the desk.

The desk itself feels really sturdy, even at max height. That was one of the biggest things I was worried about before buying it, especially because I wanted to use it with a walking pad. For reference, I am 5'10" and the desk actually goes higher than I expected it to, which worked out perfectly for that setup.

The black walnut finish looks really elegant in person and the desktop feels durable. It honestly feels like one of those buy it for life type purchases where I will probably keep using it as long as it lasts.

One thing to keep in mind is that the desk is heavy. The total weight is around 130 pounds. Moving it when I switch apartments is definitely going to be more of a challenge, but I think that is a fair trade off for the extra stability you get from the four leg design on the E7 Plus.

Just unboxed and set up my E7 pro, when I plugged it in got an error code of E08, swapped the plugs and it turned to E07 error. Contacted support, but they said it would be 3 business days before I got a response, but the desk is stuck in the lowest setting.

How quick is support to get the replacements out if they’re are going to replace the motor? Also had a dent on one of the feet right out of the box, do they do anything for that?

Kind of annoyed that a brand new desk is going to have issues right out of the box.

Why are the flex spots so much cheaper on Amazon I was looking at this one is it legit

Hello,

I wanted to share here my review for the Flexispot C7 Max I purchased few weeks ago.
The syntax and grammar has been tuned by chat-gpt especially since my english is not that great, but I can assure that content is 100% mine :D

I bought the FlexiSpot C7 Max with footrest from the EU store and the whole experience was smooth from the start. Shipping was really fast: delivered to Italy in 4 days with express courier (DPD/BRT). The box arrived in perfect condition. It’s very heavy, but everything inside was well protected and each part was individually packed in soft bags.

Assembly took me around 30 minutes. The only slightly tricky part is attaching the backrest to the seat since you have to do it having the parts upside down, so having a bench or some kind of support helps a lot. Other than that, it’s very straightforward and the instructions are clear.

Once assembled, it definitely feels like a premium product. Materials are solid and there’s none of that cheap plastic smell you usually get with lower-end chairs.

The seat is very comfortable, with a soft cushion. At the beginning, the lumbar support felt a bit too aggressive, like it was pushing too hard on my lower back. After a few days though, that feeling completely changed into relief. Not sure if I just found the right adjustment or if my back adapted (I was coming from a €70 Amazon gaming chair that was falling apart, you can see that in the last picture), but now it feels great and my back definitely benefits from it.

For reference, I’m 183 cm tall and weigh 90 kg, and the chair fits me really well.

No issues with noise: no squeaks or weird sounds, everything feels solid. The wheels glide smoothly and silently. The mesh backrest is very breathable, which should be great in summer. Hopefully it holds up well over time.

The footrest is… okay. Not amazing, but I do use it sometimes. It’s one of those things that’s nice to have rather than essential. I had read that it could get in the way when folded, but in my case it doesn’t bother my legs at all.

Now for the downsides. The armrests are comfortable and very adjustable, which I actually like a lot. I change their position depending on what I’m doing: when I’m working close to the desk and keyboard I move them back to reduce the gap, while when I’m gaming in a more relaxed position I rotate them inward to better support my elbows with a controller.

The issue, which many people already mentioned, is that they rotate too easily. It’s very simple to accidentally move them out of position, and every movement comes with a click sound. It can be a bit annoying. For now I can live with it, it’s not a dealbreaker, but it’s definitely a flaw. If FlexiSpot improves the locking mechanism in the future, that would make this chair even better.

Overall, still a great product and a big upgrade from what I was using before.

100% raccomended!

Feel free to ask me questions if you want to know more!