E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much
Got a E7 desk last week. When I tried to test the adjusting height the keypad showed E23 and nothing moved. I switched the motor cables and continues to display E23 and not move at all.
I sent a video demonstrating the error and cable switching. Support responded asking for another video with the same thing but that I screw in the keypad to the desktop.. weird, cause that has nothing to do with the problem. I re-sent another video and a photo. Have not heard from support on a resolution since. That was 7 days ago.
I reached out to support the following day for a status update. I could not get a single response in the website online support chat. I tried to call and an automated message said no support agents are available and it hang up.
At the end of that day I got a very passive aggressive email complaining that I sent “too many emails”.. I guess the chat sends emails? I don’t know.. but the chat kept resetting after 30 minutes.
May 4, 2026, 06:35 GMT+8
Hi,
Thank you for contacting us.
Upon checking, it seems that you have sent multiple emails. We would like to inform you that we will communicate with you on ticket #1995633 to avoid misunderstanding and confusion.
Thank you for your understanding.
Kind regards,
Customer Service
That email was the last I heard from support.
I work from home and it has been pretty uncomfortable for the last week working on super low desk.
I asked for a status update through the ticket email a couple days ago.. still no response.
Wondering if I should initiate a return.. what good is a 15 year warranty with support like this?