u/AdditionalTruck896

I ordered a FlexiSpot E7 Pro standing desk on April 26th because I’m moving house on May 15th and absolutely needed a new desk ready right after the move. The website said delivery in 3-6 days, so with more than three weeks of buffer time I figured it would be no problem at all.

Desktop platform arrived. But the table frame never arrived in the promised window. Last Friday (May 8th) the order status suddenly changed to say there was an issue and they would retry delivery on Monday (May 11th).

I emailed customer service immediately. On Monday the tracking showed “delivered,” but nothing showed up at my door. I waited another day, and today (May 12th) I finally called them because I’m running out of time — I need this desk by this Friday.

The customer service rep was extremely negative and unhelpful from the very first sentence. They told me the table frame is damaged/broken. I asked what we could do to fix it fast — I even offered to pay extra for rushed replacement or expedited shipping because I’m desperate. I politely asked them to escalate my case or tell me who else I could contact. Instead, the rep just kept repeating the same robotic lines: “Wait 24-48 hours for us to process a replacement order, then another 3-6 days for delivery.” Zero empathy, zero solutions, zero willingness to help.

I’ve now spent nearly $1,000, ordered way in advance, and I still have no idea when (or if) this desk is actually coming. The original “3-6 days” promise already turned into three weeks of delays and false updates. Now I’m supposed to trust another vague “3-6 days” after they’ve already let me down so badly?

Has anyone else had similar issues with FlexiSpot lately? Any advice on how to actually get this escalated? Really disappointed and frustrated — this whole experience has been terrible.

I ordered a FlexiSpot E7 Pro standing desk on April 26th because I’m moving house on May 15th and absolutely needed a new desk ready right after the move. The website said delivery in 3-6 days, so with more than three weeks of buffer time I figured it would be no problem at all.

Desktop platform arrived. But the table frame never arrived in the promised window. Last Friday (May 8th) the order status suddenly changed to say there was an issue and they would retry delivery on Monday (May 11th). I emailed customer service immediately. On Monday the tracking showed “delivered,” but nothing showed up at my door. I waited another day, and today (May 12th) I finally called them because I’m running out of time — I need this desk by this Friday.

The customer service rep was extremely negative and unhelpful from the very first sentence. They told me the table frame is damaged/broken. I asked what we could do to fix it fast — I even offered to pay extra for rushed replacement or expedited shipping because I’m desperate. I politely asked them to escalate my case or tell me who else I could contact. Instead, the rep just kept repeating the same robotic lines: “Wait 24-48 hours for us to process a replacement order, then another 3-6 days for delivery.” Zero empathy, zero solutions, zero willingness to help.

I’ve now spent nearly $1,000, ordered way in advance, and I still have no idea when (or if) this desk is actually coming. The original “3-6 days” promise already turned into three weeks of delays and false updates. Now I’m supposed to trust another vague “3-6 days” after they’ve already let me down so badly?

Has anyone else had similar issues with FlexiSpot lately? Any advice on how to actually get this escalated? Really disappointed and frustrated — this whole experience has been terrible.