r/ConsumerAdvice

I realized recently that I spend more time reading reviews than actually choosing the product. The tricky part is how different they can be one person calls something life changing while another says it completely failed them. I understand everyone’s experience is different, but it sometimes leaves me unsure how much weight to give any single review. For those who shop online a lot, what helps you separate useful feedback from noise? Are there specific signs you look for that make a review feel more trustworthy?

MI FAMIIA tomamos la peor decisión de agarrar nuestros pocos ahorros para comprarnos 3 para poder tener una casa digna pero llevo 6 meses esperando una respuesta. antes de pagar estaban de intenso y apenas pague los 3 modelos, desaparecieron y me bloquearon.

ME ROBARON MAS DE 10 MILLONES. ESO NO SE HACE OBVIO YA COMENZO LA DEMANDA

I rented a car from Enterprise in January. I returned it on 23rd and no one at the airport looked at it. I unfortunately did not take any photos but I did look at it. There was no damage, tank full, parked and locked it up. 4 days later I got an email that went to my spam folder so I did not see it for quite some time. The next contact came on 3/17 via phone and I don't answer unknowns. The first time I did reverse phone check it came up as probably spam but possibly Enterprise. I got an email saying they had been trying to contact me and I needed to contact my insurance company. Nothing about what was supposedly damaged. I called the person back and she could not tell me anything about the damage. I told her that I knew there was no damage and since they did not check the car when I returned it they had no proof that I damaged it. She sent it to the dispute department and said I would be contacted with their decision. today 4/20 I received another threatening email that says I have 10 days to pay the $1607. I called her back and spoke to a different agent. I again stated I have not received any information about what was damaged. She stated that the report said when they retrieved the car from the spot I parked in a sensor showed that there was damage to the bumper and that I owe them $1607. I know a lawyer would cost more that this bill. Since I did not take the insurance from Enterprise (another lesson learned), I would have to place the claim with my insurance company, pay the deductible and then wait to see how much my rate goes up. I am going to continue to fight but think I may end up just paying it. I am a 71 year old mostly retired honest woman who would have told them if I had an accident or found some damage. This just sucks. Any suggestions?

A few years back, Noel Leeming was fined $200,000 after the Commerce Commission prosecuted them on 8 charges under the Fair Trading Act. The pattern was consistent across multiple stores: customers came in with faulty phones, laptops and appliances and were told the warranty had expired, so repairs would cost them. What the staff didn't mention, and in some cases actively misrepresented, was that the Consumer Guarantees Act doesn't care about the manufacturer's warranty. It runs independently, for as long as the product can reasonably be expected to last.

A washing machine that dies after 14 months isn't a warranty problem. It's a CGA problem. The retailer owes you a repair, replacement or refund regardless of what the box says.

The frustrating part is how deliberate this tends to be. Most people hear "warranty expired" and walk away. The retailers know this.

If you're ever in this situation, a few places worth knowing:

Consumer NZ (consumer.org.nz) has template letters and a solid breakdown of your rights under the CGA. Citizens Advice Bureau (cab.org.nz) handles CGA queries for free. The Disputes Tribunal handles claims up to $30k, no lawyer needed. And if you want to understand your specific situation before deciding whether to push back, legalspoiler.com is useful for getting a plain-English read on where you actually stand.

The law is genuinely on the consumer's side here. The gap is just awareness.

I want to share my recent experience with Amazon because I honestly find it unacceptable. I ordered a monitor, but after long delays and being left waiting without any proper resolution, I canceled the order. It then took around two months for me to finally receive my refund, so I went ahead and bought a new monitor elsewhere. Despite the order being canceled and refunded, Amazon still shipped the monitor to me afterward. The problem is that I have Crohn’s disease and I am homebound. I cannot simply leave my house or carry a heavy monitor to arrange a return because of a mistake that Amazon made. I explained my medical limitations clearly in customer support chat and asked for a reasonable solution that would not cause me further harm or stress. Instead of offering real help, I was repeatedly given scripted responses and eventually told the matter would be escalated to another team, then even to a legal team. As a loyal customer who has spent thousands of dollars with Amazon over time, this entire situation has caused me unnecessary stress, mental distress, and frustration. I am sharing this because customers with disabilities and medical conditions deserve understanding, accessibility, and practical support not to be burdened with fixing mistakes made by the company itself.

https://preview.redd.it/cd2jc4f0gdwg1.png?width=3762&format=png&auto=webp&s=b53419878f5fcc24f324440dd4f6c11e7d700c3b

Why is there Febreeze in everything??

Yuck to whoever thought humanity needs this sh!t in all textiles

I need some other peoples perspective here. 2 months ago I ordered a bed costing a total of £5,200 at Dreams which was only just delivered 4 weeks ago. The deal included the Crowbrough 10,000 spring mattress.

I checked the site today and the mattress alone has dropped from £2,200 to £1,280 (a £920 difference). On top of that, they are now doing a "20% off frame with mattress" deal which wasn't applied to my bundle. Total price gap between my order and today’s price is roughly £1,500. This kinda stings a bit as I’m paying 1500 more for a bed just by being a month late really. The store told me at the time of buying that since that mattress was new then it wouldn’t be going on sale any time soon, which clearly was a lie. I went into my local store to ask for a price match. They called the original store (70 miles away) and the manager wasn’t any help at all. She basically told me me it’s not their policy to match on beds that have been delivered. She said their price promise only applies to undelivered beds, and claimed her staff would never have told me I could price match later (even though they did).

I’m currently on Day 30 of delivery and have the 100-Night Comfort Guarantee. Dreams Customer Service offered 250 as a good will gesture which in my opinion is no where near enough.

Should I just Accept the £250 and feel like I’ve been ripped off. Or should I just Invoke the 100-Night Guarantee and swap it for a Tempur Pro Air (currently £1,816 on sale) so I’d get vouchers for cabinets to match my bed. I’d have been happy to keep my mattress if they price matched, I feel like I should just swap this just cost them some of the profit, although that may be petty.

Am I being unreasonable expecting them to match the £920 at least? Or should I just go through with the exchange out of principle/spite because of the way they’ve handled it? I’ve not even asked to match the 20% off the frame either. Is invoking my right to exchange that much of an inconvenience to them? Or will they not really care either way? My thinking is it would cost them less to price match rather than take a hit on an exchange. I wouldn’t be squabbling over a 200 pound discount but 1500 is rather significant in my eyes.

What would you do?

I'm selling an electronic product on facebook marketplace, (but it could be eBay or any alternative online marketplace). The product is about 4 months old, from delivery, worth about £450 new, and i'm selling for about £290. The buyer wants me to include the original sales receipt with the purchase. Should i do this?

Location: Tennessee

I was looking to switch to another wifi company and saw a sign for 75 days free I called and asked about that promotion; they said that promotion ended April 1st and they went onto a new one and would not honor that one. How do I go about false advertisement? It's even on a digital billboard, I saw it yesterday and I took a picture of their building advertising and when brought up it was "yeah we just haven't changed it".

I’m sharing my recent experience with Dhanshe’s Farm (claimed to based in Bankot, Ratnagiri) to help other buyers make an informed decision this mango season.

Timeline of events:

• April 11: Placed a prepaid order for Alphonso mangoes (Value: ₹2,199).
• April 16: Promised delivery date.
• Current Date (April 20): Order not delivered & neither is seller willing to refund.
• Tracking Status: The provided Amazon tracking ID (368557336448) has shown no movement or updates since April 13.

The Main Issues:

1. Non-Delivery of Perishables: As mangoes are highly perishable, a delay of this magnitude is unacceptable. The fruit is likely spoiled if it’s even been shipped.
2. Refund Refusal: Despite failing to meet the delivery timeline, the company has flatly refused to process a refund. Under the Consumer Protection Act 2019, a "no refund" policy is not enforceable when the seller fails to deliver.
3. Pattern of Complaints: After digging into independent platforms like Justdial and various app stores, I’ve found a consistent pattern of other users reporting similar "non-delivery" and "rotten fruit" experiences.
4. Location Note: While they market themselves under the "Ratnagiri" location, they are located in Bankot, which is nearly 200km away from the main Ratnagiri mango belt.

Hi all — looking for a sanity check on rejecting a used car purchase from a dealer.

Purchase

Bought a Volvo V40 Cross Country from a motor dealer (trade sale, not private) from an independent dealer in West Yorkshire.

Purchased 9 April 2026.

Paid £6,750 by bank transfer (Monzo).

Deposit originally paid 8 March.

Advertisement / Misdescription

The dealer’s advert listed reversing sensors as fitted and stated they added £375 value.

On the day of collection, I noticed the sensors were not present and raised this immediately.

Dealer acknowledged this and offered £100 “goodwill” instead.

I have screenshots of the original advert showing reversing sensors listed and what they valued them as.

The dealer later claimed the advert had already been taken down, but I took further screenshots after being told this, showing the advert was still live.

Mechanical faults (within ~10 days)

Engine management light appeared.

Vehicle entered limp mode / major loss of power.

Diagnostic code P0771 relating to automatic gearbox operation.

Vehicle became unreliable for normal use.

Noticed an amber fluid leak underneath (two areas toward centre/passenger side, no strong smell — possibly transmission fluid).

I drove normally during ownership (including one London return trip), with no collisions or impacts.

Action taken

I have sent a formal rejection to the dealer under the Consumer Rights Act 2015 citing:

serious mechanical fault within 30 days,

vehicle not fit for purpose,

vehicle not as described (missing reversing sensors).

Requested dealer arrange collection/recovery and full refund.

Gave 48 hours to respond and 7 days to resolve before starting Money Claim Online proceedings. Considering I have screenshots of them reading and ignoring previous messages I sent about the sensors.

Vehicle is currently parked and unused awaiting collection.

Current situation

Communication is mainly via text message. They saw the message and I’m going to give them 48 hours before I follow up.

I have screenshots of advert, conversations, and fault evidence.

Questions

Is the short-term right to reject clearly applicable here?

Can the dealer insist on inspection or repair instead of refund?

Can they legally deduct mileage or costs from a refund within 30 days?

If they ignore messages, is Money Claim Online the correct next step?

Anything else I should do now to protect my position?

Thanks — just want to ensure I’m handling this correctly.

P.s. I did use AI to summarise what happened just so it’s more consistent and easy to follow through so please don’t come after me. It has been 10 days since purchase I sent the message to them about rejecting the car on the 19th.

I am looking for a good moving company for my upcoming move, I found this website
Movingsheriff.com , looks like its taking reviews from several good directories and provides a good and reliable rating for moving companies. Anyone has any experience or insight using this site ? is it trustworthy ?

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Hi! I recently returned a Kona EV lease to Hyundai in apex. When I leased the car 2 years ago the sales rep told me that there was only one key fob. I didn’t think to get it in writing (I know, stupid of me, but I was new to buying/leasing a car). Now upon return, the dealership is saying I owe $400 for a new key fob due to “excess wear and tear.” I don’t see anything about keys specifically in my lease agreement nor in my return receipt. What is the best way to fight this charge? My original sales rep does not work at the dealership anymore. Thank you in advance.

I am working on a local startup idea and only wanted to know your honest take on the idea before I build anything.

The concept is that you book an interior car detailing service through an app (like Uber, but for cleaning your car). A worker/detailer near you drives to wherever you are and where your car is parked. This could be on your driveway, work parking lot, wherever. Then they do a full interior clean while you do your thing. Some people don't have the time to go to a car wash and put in the effort to clean their car, so this would be convenient for them because they dont have to do anything while the worker comes to you and clean it.

Interior cleans will include - vacuum, wipe-down (dash board, mats, other car surfaces), windows, seats,

A few starting questions if you're down to answer/dont have anything else to say:
- Would you actually use something like this?
- What would you pay for a standard interior clean (~60–90 min)?
- Would you trust someone coming to your car without you there?
- Anything that would stop you from booking?

I am not selling anything, I am only trying to figure out if this solves a real problem or if the sample data I've collected has a bias of lazy people who couldn't care less about their car.

EDIT: The workers will be listed as "independent contractors", just like how Uber lists their drivers. Liabilities will usually face the worker. I will talk to a lawyer to set proper terms and services because the app's job is mainly to connect workers and consumers on a proper platform.

I consider buying from this site: 2fastebikes.com,

but i don't really find reviews on it. Is there someone who actually bought from here, and if yes, please tell me your opinion.

On the other hand, I see this is a shopify store, and I fear that they are "dropshipping" from China, so the quality isn't as good as promised. I sent them an email about this question, but they didn't respond yet.