Problem with Enterprise Car Rental claiming I returned car with damage
I rented a car from Enterprise in January. I returned it on 23rd and no one at the airport looked at it. I unfortunately did not take any photos but I did look at it. There was no damage, tank full, parked and locked it up. 4 days later I got an email that went to my spam folder so I did not see it for quite some time. The next contact came on 3/17 via phone and I don't answer unknowns. The first time I did reverse phone check it came up as probably spam but possibly Enterprise. I got an email saying they had been trying to contact me and I needed to contact my insurance company. Nothing about what was supposedly damaged. I called the person back and she could not tell me anything about the damage. I told her that I knew there was no damage and since they did not check the car when I returned it they had no proof that I damaged it. She sent it to the dispute department and said I would be contacted with their decision. today 4/20 I received another threatening email that says I have 10 days to pay the $1607. I called her back and spoke to a different agent. I again stated I have not received any information about what was damaged. She stated that the report said when they retrieved the car from the spot I parked in a sensor showed that there was damage to the bumper and that I owe them $1607. I know a lawyer would cost more that this bill. Since I did not take the insurance from Enterprise (another lesson learned), I would have to place the claim with my insurance company, pay the deductible and then wait to see how much my rate goes up. I am going to continue to fight but think I may end up just paying it. I am a 71 year old mostly retired honest woman who would have told them if I had an accident or found some damage. This just sucks. Any suggestions?