u/_illusioner_

I had posted earlier about this, but I was avoiding putting my identity out there. Not anymore.

Here’s the full situation till now:

On 11 March, I ordered a Crucial 96GB DDR5 RAM kit from Amazon India for ₹86,004 (fulfilled by Amazon).
Delivered on 15 March, sealed package. I recorded the unboxing.

Inside the RAM box? Two ₹20 coins.

I reported it within minutes. Amazon started a 4-day investigation. I followed up daily.

On 20 March, they first told me refund approved, then called back saying “mistake” and claimed correct item was delivered.

I told them I have a full unboxing video. They asked me to email it. I did.

After that:

• Automated replies
• Told to contact support again
• “Decision is final”

So I filed a complaint on National Consumer Helpline (Grievance No. 8940657).

Amazon’s reply there? They said I wanted a return because I “did not like the product.”
Completely false.

I escalated to their executive team. They said they’ll investigate properly.

On 11 April, 3 Amazon representatives came to my house, checked everything, saw my video, and told me I should get a refund.

Next day, I get an email:
“No refund.”

Final reason:
“Product delivered was intact and complete.”

No explanation, no report, nothing.

I even followed up again, asked for proper reason or investigation report — they refused saying it’s internal.

So now:

• I have sent them a legal notice today
• I will be filing a consumer court case next week

I’m done going in circles with support.

All proofs (invoice, emails, full unboxing video):
https://drive.google.com/drive/folders/1C1E4jAAljK3cYAKkBIcEfXz7epQcB-GE

Short video explanation:
https://www.instagram.com/reel/DXSVeX1k6xH/?igsh=dHo2bzFrdTVhYnRr

X post:
https://x.com/i/status/2046144588575125985

If you can, please help push the post/reel for visibility. I just want accountability and a fair resolution from Amazon.

PS: I’ve already answered questions like why I needed the RAM or why I trusted Amazon in my previous post, so I won’t be repeating that here