Amazon Shipped a Canceled Order and Ignored My Disability
I want to share my recent experience with Amazon because I honestly find it unacceptable. I ordered a monitor, but after long delays and being left waiting without any proper resolution, I canceled the order. It then took around two months for me to finally receive my refund, so I went ahead and bought a new monitor elsewhere. Despite the order being canceled and refunded, Amazon still shipped the monitor to me afterward. The problem is that I have Crohn’s disease and I am homebound. I cannot simply leave my house or carry a heavy monitor to arrange a return because of a mistake that Amazon made. I explained my medical limitations clearly in customer support chat and asked for a reasonable solution that would not cause me further harm or stress. Instead of offering real help, I was repeatedly given scripted responses and eventually told the matter would be escalated to another team, then even to a legal team. As a loyal customer who has spent thousands of dollars with Amazon over time, this entire situation has caused me unnecessary stress, mental distress, and frustration. I am sharing this because customers with disabilities and medical conditions deserve understanding, accessibility, and practical support not to be burdened with fixing mistakes made by the company itself.
