u/OkAcanthocephala4173

Hi! I recently returned a Kona EV lease to Hyundai in apex NC. When I leased the car 2 years ago the sales rep told me that there was only one key fob. I didn’t think to get it in writing (I know, stupid of me, but I was new to buying/leasing a car). Now upon return, the dealership is saying I owe $400 for a new key fob due to “excess wear and tear.” I don’t see anything about keys specifically in my lease agreement nor in my return receipt. What is the best way to fight this charge? My original sales rep does not work at the dealership anymore. Thank you in advance.

Hi! I recently returned a Kona EV lease to Hyundai in apex, NC. When I leased the car 2 years ago the sales rep told me that there was only one key fob. I didn’t think to get it in writing (I know, stupid of me, but I was new to buying/leasing a car). Now upon return, the dealership is saying I owe $400 for a new key fob due to “excess wear and tear.” I don’t see anything about keys specifically in my lease agreement nor in my return receipt. What is the best way to fight this charge? My original sales rep does not work at the dealership anymore. Thank you in advance.

Hi! I recently returned a Kona EV lease to Hyundai in apex. When I leased the car 2 years ago the sales rep told me that there was only one key fob. I didn’t think to get it in writing (I know, stupid of me, but I was new to buying/leasing a car). Now upon return, the dealership is saying I owe $400 for a new key fob due to “excess wear and tear.” I don’t see anything about keys specifically in my lease agreement nor in my return receipt. What is the best way to fight this charge? My original sales rep does not work at the dealership anymore. Thank you in advance.