Am I being unreasonable? Dreams Mattress dropped £920 in price 3 weeks after I spent £5.2k
I need some other peoples perspective here. 2 months ago I ordered a bed costing a total of £5,200 at Dreams which was only just delivered 4 weeks ago. The deal included the Crowbrough 10,000 spring mattress.
I checked the site today and the mattress alone has dropped from £2,200 to £1,280 (a £920 difference). On top of that, they are now doing a "20% off frame with mattress" deal which wasn't applied to my bundle. Total price gap between my order and today’s price is roughly £1,500. This kinda stings a bit as I’m paying 1500 more for a bed just by being a month late really. The store told me at the time of buying that since that mattress was new then it wouldn’t be going on sale any time soon, which clearly was a lie. I went into my local store to ask for a price match. They called the original store (70 miles away) and the manager wasn’t any help at all. She basically told me me it’s not their policy to match on beds that have been delivered. She said their price promise only applies to undelivered beds, and claimed her staff would never have told me I could price match later (even though they did).
I’m currently on Day 30 of delivery and have the 100-Night Comfort Guarantee. Dreams Customer Service offered 250 as a good will gesture which in my opinion is no where near enough.
Should I just Accept the £250 and feel like I’ve been ripped off. Or should I just Invoke the 100-Night Guarantee and swap it for a Tempur Pro Air (currently £1,816 on sale) so I’d get vouchers for cabinets to match my bed. I’d have been happy to keep my mattress if they price matched, I feel like I should just swap this just cost them some of the profit, although that may be petty.
Am I being unreasonable expecting them to match the £920 at least? Or should I just go through with the exchange out of principle/spite because of the way they’ve handled it? I’ve not even asked to match the 20% off the frame either. Is invoking my right to exchange that much of an inconvenience to them? Or will they not really care either way? My thinking is it would cost them less to price match rather than take a hit on an exchange. I wouldn’t be squabbling over a 200 pound discount but 1500 is rather significant in my eyes.
What would you do?