r/verizon_sucks

I've been with Verizon Wireless for 28 years and the customer service is so atrocious these days, I can't even think of the right words to describe it.

All I wanted to do tonight was chat with a customer service rep about upgrading my phone without changing my plan. Simple. But not for Verizon. I got stuck in the most infuriating AI chat hell one could ever experience. Whoever designed that AI customer service bot needs to be fired. Now.

28 years and that's the garbage you make me go through to give you more money? Give me one reason why I shouldn't change carriers.

Sending out a prayer to Reddit that someone might be able to guide me to a solution here.

I replaced my iPhone 17 Pro Max via AppleCare, and Verizon cannot move my eSIM to the replacement device. When I follow Apple's eSIM swap, it constantly gives Error 4004.

I have been escalted to ATEX, Level 3 support, and the Executive Office, but they all seem clueless and have been utterly unable to help.

Does anyone know what to do here?

Thank you for reading.

so I just ordered home LTE /forward internet , got the device in the mail, im like ok what my account ? figured like most comapanies enter mac address or IME # and set up a breeze , not Verizon so called support after being handed off to 10 other people and numbers, they tell me I had to go to a Verizon store to change a pin , I never set up . what a frigging joke I vote without a ID but had to go to verizion to show an ID to change a pin, never again will I deal with a crap company, good luck you you get someone that can actually speak english !

Here is a Verizon saga - if you still have them as your carrier - leave now! Stay safe!

I have been with Verizon since 2000 when I was still in high school. Fast forward to 2025 when it was time to upgrade my phone. I went to Verizon in Clarks Summit, which I have learned is just a fake out store that tries to sell you nonsense. I had a Galaxy/Google watch and wanted to switch to an iPhone. The young man at Verizon (who called men “my guy!” Red flag right there) told me that the watch and an iPhone would absolutely work!! So I got an iPhone! I brought the new phone and old watch home and couldn’t get them to pair. So I go back a few days later. “My guy” is working with someone else so I get a different guy who tells me to download an app on someone else’s phone to get an app on my phone or something along those lines. Overall takeaway is that he again told me, “it will work! Do not be afraid!” And I was a bit afraid, but I went home and tried what he told me. It again did not work.

At this point, I put my watch away and forgot about it because I am a mom and this quickly fell off the list of importance.

Fast forward to 2026, just a few weeks ago. I was fed up with Verizon - my bill was $150 even with a teacher discount - and I had only one line. And I’m not fancy, I don’t need much so $150 a month seemed out of control. So I decided to choose a different provider who told me, “There is a $288 charge in your Verizon account.” Then I called Verizon to see what this charge was for.

It was for ending the watch line early! The watch I was told would definitely work with the iPhone. That did not. So I complain to the folks on the phone. I tell the story over and over, getting transferred around to folks who are very difficult to understand. I finally get transferred to a “manger” who sweet talks me, tells me he will take care of this specially for me - he doesn’t do this for just anyone but he will take care of the bill for me and it will go away. (This was after 60 plus minutes on the phone.)

Then a few days later what do I get? A bill! So I again call and get transferred around and tell my story and after 45 minutes I get a woman who tells me (after a long time on hold) that if I just return the watch, the bill will go away. I won’t have to pay the bill.

So the following week I get some time to visit some Verizon stores. I went to one and no I couldn’t return the watch there - they weren’t a corporate store! So I tried another one and they couldn’t either because they weren’t a corporate store! I had to go to the store where I bought the watch. So I go to that one in Clarks Summit where this all started. My guy is no where to be seen thank god, but don’t worry, both guys who do work there are on the phone when I arrive and no customers are in the store. One was on a personal call and I still stood there for 5 minutes waiting, only to find that - you guessed it! They couldn’t take the watch! I had to go to a corporate store! At this point I’m wondering - what are all these other stores??

So yesterday I went to a corporate store and the guy there tells me - everyone you talked to on the phone lied to you and no! You can’t return the watch anywhere and you have to pay the bill! I broke a contract (I didn’t realize I had a contract with the watch because I forgot about it because it didn’t work!)

I pass this along to all of you to beware of Verizon. I realize I ended a contract early but all of the lies along the way speak to what a terrible company this is. If you still have them, I urge you to leave.

i had gotten my iphone 17 pro in december bc this guy told me i could get a really good deal on it and my phone bill would only be $80 i just had to pay the deposit and now my bill 1000??? everytime i try calling customer service that ai bot keeps hanging up on me and when i went in person they act like they don’t understand what im saying

We have multiple lines on our account, 2 of which are iPads. They suddenly stopped working when not on wifi which defeats the purpose of having service lines on them. Contacted Verizon to troubleshoot. Took hours. Was walked through the typical off/on process, reset the device. Then was told the eSIM had been deleted. They reformatted a new eSIM and magically, service was restored…for less than an hour. Back to square one and waiting waiting waiting for this to be fixed. Transfer after transfer. We are considering leaving Verizon at this point because we rely on our devices for work.

HELLO!!! Around 3 years ago, my husband and I had to switch from Verizon to Visible. We were paying SO MUCH MONEY for the both of us to be on a phone plan, where as Visible costs us 70 bucks a month (for both of us). We recently needed to take out a loan for our broken roof, and it turns out Verizon sent my husband to collections when we switched over!?!?!?! Has ANYONE ELSE dealt with this???

So last year I spent time in Puerto Rico with my Verizon plan with no issues whatsoever. This month I came to visit again and my phone lost service, I was convinced it was something wrong with my phone. Was able to get on a call with a customer service rep who told me that Verizon does not cover Puerto Rico anymore and it’s considered international so you’d need to get the plan or pay for travel pass!! Ofc not doing that and will just be getting an eSIM but wanted to share for awareness!