Is there any way to automate the installation of Sage 50? We asked Sage and they said that the only way to install their product is to download the EXE off their website and click through the installation wizard. This seems absurd for 2026. Is there no offline silent installer method for Sage 50 (the Canadian version)?!?
Anyone having luck buying Dell Workstations (CAD level) via distribution? Both TDS and D&H are saying anything Precision is restricted and can't be quoted even though there is a deal in place. I (and our customer) can quote on Dell and apparently purchase - makes us look dumb saying they aren't available.
A number of our clients are using copilot and I've been trying to adopt it internally...
But it's slow and doesn't seem to work half of the time properly.
How is everyone using this and what have your thoughts been?
90 day snapshot of an account with 25 users.
106 tickets, 72 hours. 27 minutes average resolution.
1.41 tickets per workday (M-F no fed holidays).
Do most of you include acquiring new computers and provisioning them in your MSP services? I don't mean the cost of the actual computer itself, but I mean quoting it, ordering it, and getting it set up and all applications installed and potentially even getting it set up on-prem where the user's going to be working?
I'm not looking for the "what does your sow say?" answer because that is obviously correct, but this client has been around for almost 20 years and predates our SoW.
I work for a mid to large sized msp in the UK. We’ve done many acquisition in the last years and are now unifying more of our stack. We have an automation team using Rewst to automate many things, and use Datto RMM.
I was tasked with looking into other solutions, because its time to look beyond Kaseya. We’ve been very well received by Ninja in their community and we are looking at N-able too, but something keeps gnawing at me. Are we making a move we should not?
I hear more and more about Intune getting faster and results via scripts and apps, the check in times are less now and policy activate within minutes, combined with all our clients are on Business Premium or better as thats our minimum stack. We’re also in Microsoft internal intune programs and recently heard about changes coming to Intune that allow more flexibility with PowerShell and alerts.
Should we even be looking at RMM now, or just supplement what we miss with Intune, CIPP, and Rewst? We’re already on the Microsoft Stack for our edr too, most of our software is installed via Intune.
If you’ve tried this, let me know how you feel now. I’m worried any choice for any RMM is one I might regret in a year.
Ta
In the past we would join computers to Active Directory, sign in with the user's account, and set up their desktop in such a way that it avoided most/all of the annoying "new computer feel". Some of this was done manually and some of it is done by importing .reg files or running PowerShell scripts.
We are now using Autopilot and Intune and I want to get away from the high touch process that we do on each computer. We install applications automatically with NinjaOne and set up Intune policies to do things like sign into OneDrive and redirect the Desktop and Documents folders to OneDrive.
But there is still a lot of finicky things that some of our clients are used to. How do we do all of that without 1) making our clients feel like they are getting less from us, and 2) not spending 45 min customizing things that are really a matter of subjective preference?
I wish there was a way to scream this louder but I wish Microsoft would just open up Conditional Access to all of the Microsoft 365 packages. Go ahead keep Defender up there in Premium, It's a premium addon and should be something people should pay for.
Security Defaults sucks.
This may be the ramblings of a tired man but I can't be the only one who feels this way.
There's no new posts in r/msp anymore so I figured I would try and contribute.
How have you implemented a resource internally? What were you looking for? And how are you selling that to customers?
Our staff that know it are at the limit, so we need to hire dedicated resource for AI implementation, but looking to get some insight on what others have done.
I have a client transitioning from an on-prem LOB app to a cloud-based app. It is a clinic with multiple exam rooms and each exam room currently has a thin client connecting to 2 RDS servers.
The only real requirement is that the webapp prefers chrome.
I really want to get rid of the RDS servers as they need to be upgraded/replaced in the next couple of years... and replace the exam room devices with something small, efficient, and low cost.
Also, the client has on-prem AD and printers.
Any suggestions for a device to use?
I feel like the Avanan spam product has slipped and I’m worried it will continue to decline like most MSP products. It seems that vendors in the MSP space are good for 3-5 years and then VC money or other reason causes the product to slip. I feel like Avanan is starting to head into this camp. Their support over the last 6 months has been terrible. It’ll take multiple days to hear back from support. Since they only do email support, I’m at the mercy of sometimes long delays. They seemed to have never fixed their web portal (it’s so dang slow and buggy) and have been having more issues with licensing and their integration into o365.
I cant imagine I’m the only person who has felt like this and would love to hear from someone who has moved off the product and what they moved to.
Anyone else been seeing a massive uptick in spoofed emails lately?
Specifically ones where the email is from their own email address to their own email address?
From something@example.com to something@example.com spoofed
Looking for real input here. We manage IT for a handful of SMB clients and keep getting asked to recommend a security awareness training platform. The options are everywhere and honestly the marketing all sounds identical. Some clients have super non-technical staff, some are more mixed. We need something that's actually engaging, not just a compliance checkbox. What have you rolled out that your clients didn't complain about?
Anyone know of a voip solution that has pass through dialing similar to Google voice? Initiate the call on a mobile app but it connects to your phones regular app to make the call properly? That way you are using your phone's voice network and not the data network but still displaying the voip phone number?
A client just reached out asking about eFax solutions. We don’t currently have reseller relationships with any eFax vendors, and it’s not an area we have much experience in. I’d still like to help the client, though. What vendors are you all using for eFaxing? I’m interested in starting to explore options, as this seems like it may become a more frequent request. (Some healthcare clients).
We're dead in the water here.
Recently the MSP I work for has been aquired by a larger offshore company. They say "partnership" but it's a purchase, rebrand, etc. I'm curious what genuenly can I expect?
The meeting said nothing much will change as we use similar tool sets, no planned lay offs (yet), but I don't really trust corperate speak.
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What are you using for managing tablets for clients that are on google workspace ?
The built in google tools or something else ?
I have a law firm client in Chicago, IL and am looking for a small IT company or cabling company to help be my hands on when on-site is needed.
Just get us remoted in is the goal.
Desktop replacements, internet outages etc.